Hospitality Attendant

2 weeks ago


Joliet, Illinois, United States Caesars Entertainment Full time

Job Overview

KEY RESPONSIBILITIES:

  • Fosters an engaging and vibrant atmosphere where exceptional service delivery is the highest priority.
  • Manages the precise check-in and check-out processes for all visitors.
  • Ensures all interactions with guests are polite, informative, and comprehensive.
  • Confirms that all accommodations are thoroughly cleaned before issuing room keys.
  • Handles billing processes, including posting charges and settling accounts for individuals and groups.
  • Processes payments via cash, checks, credit cards, and complimentary services, ensuring proper authorization is obtained.
  • Maintains a balanced cash drawer, issuing receipts and providing change as necessary.
  • Facilitates reservations for guests, including travel arrangements, dining options, and special events.
  • Ensures prompt delivery of messages, mail, and packages for guests and hotel departments.
  • Oversees safe deposit box transactions with care and accuracy.
  • Collaborates with Senior Executive Host to guarantee that all complimentary services and premium amenities are delivered as agreed.
  • Empowered to address and resolve guest concerns and complaints in a timely and courteous manner.
  • Maintains an up-to-date knowledge of hotel offerings, local attractions, and special events to enhance guest experiences.
  • Exhibits a positive and enthusiastic attitude towards guests and colleagues at all times.
  • Serves as a role model for fellow employees, representing the values of Caesars Entertainment and encouraging others to do the same.
  • Adheres to all relevant regulations, company policies, and departmental procedures.
  • Completes additional tasks as assigned.

QUALIFICATIONS:

  • High school diploma or equivalent is required.
  • Exceptional customer service skills are essential.
  • Experience in data entry and public interaction is necessary.
  • Prior experience in the hospitality sector or a related field is preferred.
  • Proficient computer skills are required.
  • Familiarity with Microsoft Office, Outlook, and LMS systems is advantageous.
  • Knowledge of the local area is beneficial.
  • Strong interpersonal abilities are crucial.
  • Must be available to work a flexible schedule, including evenings, weekends, and holidays.

JOB REQUIREMENTS:

  • Ability to lift and carry items weighing up to 25 lbs.
  • Position involves 90% standing and 10% walking.
  • Some physical activities such as pushing, twisting, bending, kneeling, climbing, and reaching are required.
  • Must be able to respond to various sensory cues including touch, speech, smell, hearing, and sight.
  • Ability to work in environments with second-hand smoke.
  • Fast-paced role involving continuous public interaction.
  • Must maintain a high level of mobility and stamina for extended periods.


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