Appointment Coordinator

4 weeks ago


Boise, Idaho, United States Old Dominion Freight Full time
Appointment Clerk Job Description

At Old Dominion Freight Line, we're seeking a highly motivated and detail-oriented Appointment Clerk to join our team. As a key member of our OD Family, you'll play a critical role in scheduling company appointments with current and potential customers or clients in a fast-paced, high-call-volume environment.

Responsibilities:
  • Answer incoming calls and place outgoing calls to customers to schedule pickups and deliveries
  • Enter appointments in the computer in a timely manner
  • Provide exceptional customer service by responding to emails, status of shipments, and helping customers complete Bill of Lading and label freight
  • Ensure seamless communication with internal and external customers
Requirements:
  • High School diploma or equivalent preferred
  • 1 year of customer service experience, preferably in the transportation industry
  • Strong attention to detail and excellent written and verbal communication skills
  • Proficiency with Microsoft Office and experience with AS400 preferred
What We Offer:
  • Great Health Benefits, including a Zero premium medical plan for employee-only coverage
  • Short Term & Long Term Disability, Flex Spending Accounts, and 401k Retirement plan with company match
  • Life Insurance, Wellness Program, and Tuition Reimbursement for Drivers and Technicians
  • Training and growth opportunities to build a career and advance through our promote-from-within philosophy

Old Dominion Freight Line, Inc. is an equal opportunity employer. We welcome applicants from diverse backgrounds and are committed to creating a workplace that values inclusivity and respect.



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