Patient Access Coordinator

2 weeks ago

Boise, Idaho, United States Terry Reilly Health Services Full time
Job Summary

Terry Reilly Health Services is seeking a highly skilled Patient Access Specialist to join our team. As a Patient Access Specialist, you will be responsible for providing exceptional customer service to patients and visitors, ensuring a smooth and efficient experience throughout their visit.

Key Responsibilities
  • Greet, direct, and assist patients and visitors in a professional, courteous, and efficient manner.
  • Schedule and register patients, including the accurate collection of required data.
  • Determine eligibility for services and counsel patients regarding payment policies, monitoring, and collection of monies due.
  • Manage the waiting room atmosphere, keeping patients informed about wait times and ensuring a comfortable and clean waiting area.
  • Ensure proper customer service is being delivered at all times.
  • Manage the phone system, including answering multi-line phones, triaging patient needs and requests, and managing staff messages.
  • Schedule and ensure that appointments are confirmed.
  • Ensure patient demographics are accurate and up to date when scheduling an appointment and upon patient check-in.
  • Complete data entry into the PM system, which includes scanning and entering all necessary registration records for each patient.
  • Complete chart preparation, as needed.
  • Manage necessary financial and insurance records on all patients, based upon eligible program and/or insurance coverage.
Requirements
  • Ability to provide strong customer service to a complex patient population.
  • Good verbal and written communication skills.
  • Basic bookkeeping skills, including cash handling, posting charges, and deposits.
  • Ability to navigate multiple computer software programs, including EHR, Microsoft Office products, scanners, calculators, and multi-line telephones.
  • Must be a self-starter and able to work with minimal supervision.
Preferred Qualifications
  • Experience as a receptionist in a medical, dental, or social services setting.
  • Strong bookkeeping or accounting skills.
  • Strong working knowledge of Microsoft Word and Excel.
  • Bilingual abilities (English/Spanish).

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