Operations Coordinator
2 weeks ago
We are seeking a highly organized and detail-oriented Operations Coordinator to join our team at MicroTech Systems, Inc. in Boise, Idaho.
Key Responsibilities:
- Pre-process Service Requests: Respond to incoming phone calls and emails, creating support tickets as needed.
- Technical Director Assistance: Provide administrative support to the Technical Director.
- Field Inbound Communications: Communicate with clients regarding incident progress, changes, and outages.
- Coordinate Scheduling: Schedule onsite appointments with clients.
- Monitor Dashboards: Track issues and client escalations on our dashboards.
Requirements:
- High school diploma or associate's degree in a service-related field.
- 2-4 years of experience as an administrative assistant or IT service professional.
- Strong organizational, communication, and time-management skills.
- Proficient in Microsoft Office.
- Positive attitude, resourcefulness, and problem-solving skills.
About MicroTech Systems:
We are a professional Managed Service Provider dedicated to helping people feel secure. Our employees enjoy a work culture that promotes our core values: Integrity First, Build Trust, Own It, Never Give Up, and Customer Service Above All Else.
We offer a competitive benefits package, including health care, paid time off, holiday time, 401k matching, and professional development opportunities.
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