Operations Coordinator

2 weeks ago


Boise, Idaho, United States MicroTech Systems, Inc Full time
Job Title: Operations Coordinator

We are seeking a highly organized and detail-oriented Operations Coordinator to join our team at MicroTech Systems, Inc. in Boise, Idaho.

Key Responsibilities:

  • Pre-process Service Requests: Respond to incoming phone calls and emails, creating support tickets as needed.
  • Technical Director Assistance: Provide administrative support to the Technical Director.
  • Field Inbound Communications: Communicate with clients regarding incident progress, changes, and outages.
  • Coordinate Scheduling: Schedule onsite appointments with clients.
  • Monitor Dashboards: Track issues and client escalations on our dashboards.

Requirements:

  • High school diploma or associate's degree in a service-related field.
  • 2-4 years of experience as an administrative assistant or IT service professional.
  • Strong organizational, communication, and time-management skills.
  • Proficient in Microsoft Office.
  • Positive attitude, resourcefulness, and problem-solving skills.

About MicroTech Systems:

We are a professional Managed Service Provider dedicated to helping people feel secure. Our employees enjoy a work culture that promotes our core values: Integrity First, Build Trust, Own It, Never Give Up, and Customer Service Above All Else.

We offer a competitive benefits package, including health care, paid time off, holiday time, 401k matching, and professional development opportunities.



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