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Housekeeping Operations Manager

2 months ago

Merrillville, Indiana, United States Residence Inn Merrillville, 8018 Delaware PI, Merrillville, IN Full time
Job Overview

The Housekeeping Supervisor is responsible for overseeing the daily operations of the cleaning staff to ensure that all guest rooms and common areas are maintained to the highest standards of cleanliness and order. This role includes managing staff assignments, conducting inspections, addressing guest concerns, and implementing training programs.

Key Responsibilities
  1. Supervision and Quality Control:
    • Delegate tasks and evaluate the work performed to ensure adherence to cleanliness standards.
    • Resolve any issues or complaints related to housekeeping services promptly.
    • Prepare cleaning schedules based on occupancy and check-out lists.
    • Facilitate coordination between various departments to optimize operations.
    • Step in to perform cleaning duties during peak times or staff shortages.
    • Identify maintenance needs and suggest improvements to management.
  2. Training and Staff Development:
    • Provide orientation and ongoing training to housekeeping personnel on policies and procedures.
    • Set performance standards and operational procedures for the housekeeping team.
    • Participate in the hiring process and recommend personnel decisions.
    • Analyze staffing needs and prepare for future requirements.
    • Encourage staff feedback and address any workplace concerns.
  3. Inventory Management:
    • Monitor supply levels to ensure adequate inventory for operations.
    • Distribute cleaning supplies and equipment to staff as needed.
    • Maintain optimal stock levels for linens and other essential supplies.
  4. Documentation and Reporting:
    • Compile reports on occupancy rates, payroll, and departmental expenditures.
    • Document work assignments, employee actions, and timekeeping records, preparing regular updates.
    • Keep management informed of departmental activities and any significant issues.
  5. Guest Relations:
    • Enhance guest satisfaction by addressing concerns and improving service delivery.
    • Foster a positive work environment to boost team morale and productivity.
    • Focus on guest satisfaction in all departmental discussions and initiatives.
  6. Perform additional duties as assigned by management.
Qualifications
  • Education:
    • High school diploma or equivalent required.
    • Bachelor's degree preferred.
  • Experience:
    • At least 2 years of experience in housekeeping.
    • Previous management experience in a hotel or resort setting is desirable.
  • Skills:
    • Proficient in Microsoft Office applications.
    • Fluency in English; bilingual in Spanish is a plus.
    • Strong communication and interpersonal skills.
    • Detail-oriented with excellent organizational abilities.
    • Able to work both independently and collaboratively.
Benefits
  • Employee assistance program.
  • Discounts on hotel stays.
  • Paid holidays.
  • Comprehensive training programs.
  • Opportunities for professional growth.
Why Work Here?
  • Innovative Environment: We encourage creativity and new ideas.
  • Diversity and Inclusion: We celebrate individuality and promote a welcoming workplace.
  • Career Advancement: We offer a dynamic setting for rapid career growth.
  • Continuous Learning: We provide numerous opportunities for personal and professional development.
  • Health and Well-being: We prioritize employee wellness with excellent benefits.