Customer Service Representative

2 weeks ago


Westborough, Massachusetts, United States Innova Solutions Full time
Job Title: Customer Service Representative

Innova Solutions is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer satisfaction.

Key Responsibilities:
  • Handle inbound calls and respond to customer inquiries in a timely and professional manner.
  • Provide solutions to customer issues and concerns, escalating complex issues to senior team members as needed.
  • Work collaboratively with internal teams to resolve customer issues and improve overall customer experience.
  • Meet or exceed performance metrics, including first call resolution, customer satisfaction, and average handle time.
Requirements:
  • 1-2 years of experience in a customer service or call center environment.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
What We Offer:
  • Competitive hourly rate: $23-$25 per hour.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Benefits package, including medical, dental, and vision insurance, 401(k), and paid time off.

Innova Solutions is an equal opportunity employer and welcomes applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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