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Customer Service Representative
2 months ago
Innova Solutions is seeking a skilled Customer Service Representative to join our team in Westborough, MA. As a Call Center Representative - Financial Services, you will be responsible for providing quality customer service and support to customers on a daily basis.
Key Responsibilities:
- Provide exceptional customer service and support via phone, resolving issues and answering questions in a timely and accurate manner.
- Execute all correspondent requisites in a timely and accurate manner, with a strong understanding of the underlying business and specific customer needs.
- Provide product knowledge and technical assistance as necessary, responding to customer inquiries and investigating errors in customer accounts and statements.
- Maintain correspondent accounts in accordance with applicable regulations and policies, ensuring regulatory compliance and minimizing exposure related to assigned processing tasks.
- Enter information into a computerized database and communicate any problems or issues to management.
Requirements:
- Ability to perform each essential duty satisfactorily.
- Strong communication and problem-solving skills.
- Ability to work in a fast-paced environment and meet deadlines.
About Innova Solutions:
Innova Solutions is a leading provider of customer service and support solutions. We are committed to delivering exceptional service to our clients and their customers.
