Customer Service Representative

1 week ago


Westborough, Massachusetts, United States Innova Solutions Full time
Job Title: Customer Service Representative

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Innova Solutions.

Job Summary:

The Customer Service Representative will be responsible for providing exceptional customer service and support to our clients on a daily basis. This includes responding to customer inquiries, resolving issues, and processing transactions in a timely and accurate manner.

Key Responsibilities:
  • Provide quality customer service and support to clients via phone, email, and other communication channels.
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Process transactions and maintain accurate records.
  • Communicate effectively with internal teams to resolve customer issues.
  • Meet or exceed customer satisfaction targets.
Requirements:
  • High school diploma or equivalent required.
  • 1-2 years of customer service experience preferred.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment.
  • Basic computer skills and proficiency in Microsoft Office.
What We Offer:
  • Competitive hourly rate: $22-$25 per hour.
  • Benefits package, including medical, dental, and vision insurance.
  • 401(k) plan with company match.
  • Flexible spending account (FSA) and health savings account (HSA).
  • Life insurance and disability benefits.
About Innova Solutions:

Innova Solutions is a leading provider of technology and business transformation solutions. We are committed to delivering exceptional service and support to our clients and employees.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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