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Customer Service Representative
2 months ago
Innova Solutions is seeking a skilled Customer Service Representative to join our team in Westborough, MA. As a Call Center Representative - Financial Services, you will be responsible for providing quality customer service and support to customers on a daily basis.
Key Responsibilities:
- Provides quality customer service and support to customers on a daily basis, including phone interaction, problem resolution, and account transaction processing in a timely manner.
- Executes all correspondent requisites in a timely and accurate manner with an understanding of the underlying business and specific customer needs.
- Provides product knowledge and technical assistance as necessary.
- Responds to customer inquiries, investigates and corrects errors in customer accounts and statements, and maintains correspondent accounts in accordance with applicable regulations and policies.
- Enters information into a computerized database and communicates any problems or issues to management.
Requirements:
- Ability to perform each essential duty satisfactorily.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and meet deadlines.
About Innova Solutions:
Innova Solutions is a leading provider of customer service solutions. We are committed to delivering exceptional service to our clients and their customers.
