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Customer Service Representative
2 months ago
Innova Solutions is seeking a highly skilled and customer-focused Call Center Representative to join our team.
Job Summary:We are looking for a talented individual to provide exceptional customer service and support to our clients. As a Call Center Representative, you will be responsible for handling customer inquiries, resolving issues, and providing product knowledge and technical assistance.
Key Responsibilities:- Provide quality customer service and support to customers on a daily basis, including phone interaction, problem resolution, and account transaction processing.
- Execute all correspondent requisites in a timely and accurate manner with an understanding of the underlying business and specific customer needs.
- Provide product knowledge and technical assistance as necessary.
- Respond to customer inquiries, investigate and correct errors in customer accounts and statements.
- Maintain correspondent accounts in accordance with applicable regulations and policies, ensuring regulatory compliance and minimizing exposure related to assigned processing tasks.
- Enter information into a computerized database and communicate any problems or issues to management.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Respond to customer verbal and/or written inquiries.
- Record details about customer inquiries.
- Help resolve complicated customer complaints.
- Coordinate and expedite customer inquiries to other departments for resolution.
We are an equal opportunity employer and welcome applications from diverse candidates. Thank you for considering Innova Solutions as your employer of choice.
