RV Dispute Resolution Specialist
1 week ago
Position Overview:
The RV Dispute Resolution Specialist is tasked with managing conflict avoidance and resolving legal disputes within the Southeast Territory. This role serves as a crucial link between REV Group, Inc., its dealers, and the end-users of its recreational vehicles, ensuring that issues are addressed promptly and effectively.
About REV Group, Inc.:
REV Group, Inc. is a prominent manufacturer in the specialty vehicle sector, producing a diverse range of vehicles including RVs, ambulances, and fire trucks. With over 6,500 dedicated employees, we pride ourselves on delivering innovative and dependable vehicles tailored to meet the needs of our customers.
Key Responsibilities:
- Conduct regular visits to assigned dealerships to monitor repair quality and expedite warranty services.
- Assist dealers in evaluating inspection results and repair processes.
- Act as a mediator to resolve customer issues that dealers are unable to address through standard procedures.
- Perform field inspections to mitigate potential legal disputes before they escalate.
- Manage communications with legal representatives regarding customer-related disputes involving RV products.
- Draft responses to legal inquiries and facilitate the resolution process.
- Collaborate with various stakeholders, including attorneys and dealership representatives, to resolve disputes effectively.
- Represent REV Group, Inc. in mediations and legal proceedings to protect the company's interests.
- Ensure compliance with all relevant legal requirements during the transfer of replacement units.
- Identify opportunities for product and process improvements to enhance customer satisfaction and reduce costs.
- Coordinate training for dealership service personnel to promote best practices.
- Evaluate the quality of support provided to dealers and work with management to address any shortcomings.
- Provide management with detailed reports following dealer visits, summarizing performance and areas for improvement.
- Travel to various locations to meet with customers and dealers as needed.
Qualifications:
- Bachelor's Degree preferred or equivalent professional experience.
- Three to five years of experience in customer service or a related field.
- Familiarity with consumer protection laws and warranty policies is advantageous.
- Strong communication and negotiation skills are essential.
- Ability to work independently and manage multiple tasks in a fast-paced environment.
Physical Requirements:
This position may require standing, walking, and lifting up to 40 pounds. Candidates should be comfortable using tools and machinery as necessary.
Industry: Manufacturing, Motor Vehicle Manufacturing
Employment Type: Full-time
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