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Manager of Certification Services

2 months ago

San Antonio, Texas, United States LSP Full time
Job Overview

Position Title: Certification Manager

Organization: Lengo Strategic Partners, LLC (LSP)

Employment Type: Full-Time

Salary: $83,500 annually

Location: San Antonio, Texas

Position Summary

The Certification Manager is a pivotal leadership figure within the organization, providing direct support to executive management and overseeing the certification operations for businesses seeking official recognition. This role involves managing a team of certification specialists, ensuring high standards in application assessments, interviews, site evaluations, and compliance checks.

Key ResponsibilitiesStrategic Leadership
  • Work collaboratively with executive management to design and implement strategic initiatives aimed at improving the certification process.
  • Lead the certification team, fostering a culture of excellence and continuous improvement.
  • Develop long-term strategies for enhancing the agency's certification offerings.
Team Management
  • Mentor and guide a team of certification specialists, promoting a collaborative and high-performance environment.
  • Set clear performance goals, provide constructive feedback, and celebrate team successes.
  • Identify and facilitate training opportunities to enhance team skills.
Ethical Standards and Training
  • Establish and uphold ethical guidelines for certification staff, ensuring adherence to agency policies.
  • Provide ongoing training on ethical practices and conflict resolution.
  • Address any allegations of misconduct in accordance with established procedures.
Policy Development
  • Create and enforce comprehensive certification policies to ensure fairness and compliance.
  • Stay informed on industry trends and regulatory changes to enhance policy effectiveness.
  • Collaborate with legal experts to ensure compliance with relevant laws.
Outreach and Education
  • Conduct workshops and presentations to educate potential applicants about the certification process.
  • Provide guidance to applicants on meeting certification requirements.
  • Engage with community organizations to promote certification workshops.
Quality Assurance
  • Implement a quality assurance program to maintain the integrity of the certification process.
  • Conduct regular audits to ensure compliance with standards.
  • Monitor performance metrics to identify areas for improvement.
Qualifications
  • Bachelor's degree in a relevant field or equivalent experience.
  • Minimum of 5 years in certification or a related field, with at least 2 years in a leadership role.
  • Knowledge of federal certification standards and regulatory requirements.
  • Strong leadership and interpersonal skills.
  • Excellent attention to detail and organizational abilities.
  • Proficient in Microsoft Office and database management.
  • Strong communication skills, both written and verbal.
Additional Information

Applicants selected for this position will undergo pre-employment screenings as part of the hiring process. The role is primarily office-based, requiring standard office equipment operation and the ability to conduct outreach activities.

Equal Opportunity Statement

Lengo Strategic Partners, LLC is an equal opportunity employer, committed to diversity and inclusion in the workplace.