Senior Manager of Customer Service Business Group

4 weeks ago


Beaverton, Oregon, United States Lam Research Full time
Job Summary

We are seeking a highly experienced Senior Manager of Customer Service Business Group to lead our Intel account team. The successful candidate will be responsible for developing and executing business growth strategies, managing a team of sales and business development professionals, and driving commercial strategies to maintain business while supporting customer cost reduction.

Key Responsibilities

• Develop and execute business growth strategies to drive revenue and target pricing
• Manage a team of sales and business development professionals to meet forecast accuracy and AOP goals
• Provide product-related responses in SIRFIS and manage upgrade, Reliant, and service configurations
• Manage CSBG commercial strategies and quantify them in Symphony and CRM systems
• Build systems to easily monitor spares, upgrade, and service business run-rate
• Drive CSBG RFQ accuracy, pricing, and T&Cs
• Develop customer relationships that lead to long-term customer satisfaction and CSBG/CP business growth
• Maintain and grow a healthy equipment spares business strategy
• Drive commercial strategies that maintain business while supporting customer cost reduction

Requirements

• 10 years of semiconductor industry experience in product sales
• 5 years of management or leadership experience
• Demonstrated experience in strategic sales forecasting
• Demonstrated use of Lam project management and forecasting tools
• Strong communication and writing skills, experience writing commercial frameworks/agreements preferred
• Demonstrated ability to build strong relationships with customers, including those in upper-level management
• Business acumen to identify and prioritize results that balance Lam and customer business improvement needs

What We Offer

We believe it is essential for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results. Lam Research is an equal opportunity employer and is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices, and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth, and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws.

Our Commitment to Diversity and Inclusion

We are dedicated to creating an inclusive and diverse work environment that values and respects the contributions of all employees. We believe that diversity and inclusion are essential to our success and are committed to providing equal opportunities for all employees and applicants. We strive to create a workplace where everyone feels valued, respected, and empowered to achieve their full potential.

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