Financial Aid Administrator

7 days ago

Baltimore, Maryland, United States InsideHigherEd Full time
Job Title: Financial Aid Administrator

The Office of Financial Aid at the Peabody Institute of Johns Hopkins University is seeking a highly skilled and detail-oriented Financial Aid Administrator to support the department in all facets of aid administration. This role will play a significant role in communicating with students, faculty, and staff on a daily basis.

Key Responsibilities:
  • Maintain departmental handbook, job aids, training materials, and website content for the Peabody Financial Aid Office.
  • Serve as the divisional liaison for the university's SEAM organization and support on-campus walk-ins.
  • Review SCM (Salesforce) tickets from SEAM and CMD (call center) agents.
  • Attend campus calls with SEAM and university Compliance.
  • Update and review ASANA.
  • Maintain a current comprehensive knowledge of federal and state financial aid regulations.
  • Oversee the Maryland State Aid programs, including the use of the MDCAPS system to process student aid rosters, subsequent ISIR transactions, and preparation for annual audits.
  • Interact regularly with Department of Education systems, including but not limited to the Common Origination and Disbursement (COD) System and the National Student Loan Database System (NSLDS), FAA Access and EdConnect.
  • Update OnBase Document Imaging system to create an electronic record of financial aid documents.
  • Use OnBase workflows to process documents/requests, including loan adjustments, and budget requests for additional aid.
  • Use the ELM platform to certify and manage private student loans, and also work with ECSI for PLITT loans for Peabody.
  • Counsel prospective students, returning students, and families in all aspects of financial aid in adherence to aid availability, application procedures, university policies, federal and state regulations, the process of needs analysis for the CSS Profile, IDOC, and any other relevant or necessary documentation.
  • Support Peabody's student recruitment efforts through active participation in the financial aid appeals process; assess student financial needs and make informed recommendations accordingly.
  • Review applications for financial aid; analyze financial situations and need, determine appropriate packaging of aid, adjust packages to meet changes in student eligibility criteria based on federal and state regulations as well as institutional policies.
  • Oversee the administration of the Federal Work-Study program, including monitoring expenditures, development and maintenance of budgets, databases, and other record-keeping systems.
  • Supervise the financial aid department's student workers.
  • Resolve conflicting information from FAFSA, C-flags, and processes verification for all selected students.
  • Support the office's Financial Literacy program through one-on-one student counseling and campus presentations.
  • Serve in place of the Director when necessary and handle sensitive information from the division.
  • Manage a number of complex operations to problem-solve issues.
Requirements:
  • Bachelor's Degree.
  • One-year related experience.
  • Additional education may substitute for experience to the extent permitted by the JHU equivalency formula.
Preferred Qualifications:
  • Relevant financial aid/Title IV experience.
  • Experience with PowerFAIDS as well as NetPartners.

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