Customer Service Coordinator

20 hours ago

Tacoma, Washington, United States Penske Truck Leasing Full time
Job Summary

A Customer Service Coordinator at Penske Truck Leasing is responsible for coordinating preventative maintenance requests, scheduling outside repairs, and planning and managing the shop work plan to ensure excellent customer service and productivity.

Key Responsibilities
  • Develop daily and weekly workforce plans to maximize customer service and productivity.
  • Communicate with customers regarding maintenance updates, including changes to schedule or work, billing concerns, or to resolve service issues.
  • Ensure all Penske Rental units are maintained and prepared for customers.
  • Coordinate with vendors to ensure quality and adherence to schedule for outside work.
  • Provide exceptional customer service to ensure customer satisfaction and loyalty.
  • Maintain shop productivity by optimizing the work plan.
  • Coordinate with district billing clerks as necessary.
Requirements
  • 2 years of customer service experience required.
  • At least 1 year of hands-on mechanical experience required.
  • 2 years of supervisory experience preferred.
  • At least 2 years of service department administration preferred.
  • High School diploma or equivalent required.
  • Associates Degree, Technical School Degree, or Bachelors Degree preferred.
  • ASE certification preferred.
  • Prior experience with service scheduling programs and diagnostic programs preferred.
Physical Requirements

The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the associate will be required to move frequently, stand, walk, climb, bend, and sit for extended lengths of time throughout their scheduled working period.
  • The associate is required to use their hands on a routine and daily basis to grasp, reach, touch, handle, feel, and/or otherwise operate required tools or controls.
  • The associate must be able to work safely at heights using applicable ladders and elevated working platforms.
  • The associate must be able to safely work in all weather conditions.
  • The associate must be able to regularly lift and/or move up to 50lbs/23kg and occasionally lift and/or move up to 100lbs/45kg.
Benefits

Penske offers an excellent benefits plan to keep associates and their families happy, healthy, and secure. To learn more, visit https://penske.jobs/benefits/.

About Penske

Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics, and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit https://www.gopenske.com/ to learn more.

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