Customer Service Liaison

4 weeks ago


Tacoma, Washington, United States State Farm Insurance Full time

Job Summary: As a Customer Relations Representative at State Farm Insurance, you will play a vital role in providing exceptional customer service by answering inquiries, resolving issues, and offering appropriate solutions. Your primary responsibility will be to assist customers with their insurance needs, process policy changes, claims, and payments accurately and efficiently, and maintain customer records and update information as necessary.

Key Responsibilities:

  • Assist customers with their insurance needs and provide exceptional customer service.
  • Process policy changes, claims, and payments accurately and efficiently.
  • Maintain customer records and update information as necessary.
  • Collaborate with team members to ensure seamless customer experiences.
  • Promote and cross-sell insurance products and services to meet customer needs.
  • Handle escalated customer complaints and concerns with professionalism and empathy.
  • Stay updated on insurance policies, regulations, and industry trends to provide accurate information and advice.
  • Participate in ongoing training and development programs to enhance knowledge and skills.

About State Farm Insurance: State Farm Insurance is a leading provider of insurance services, dedicated to helping customers protect their assets and achieve their financial goals. As a Customer Relations Representative, you will be part of a dynamic team that is committed to delivering exceptional customer service and building long-term relationships with our customers.



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