Customer Service Manager
6 days ago
We are seeking a highly skilled and experienced Sales Associate/ Customer Service Team Leader to join our team at GPM Investments LLC. As a key member of our sales team, you will be responsible for delivering exceptional customer service, managing sales floor operations, and maintaining a high level of product knowledge.
Key Responsibilities- Customer Service
- Provide fast and efficient service to customers, ensuring a positive shopping experience.
- Respond to customer inquiries and resolve issues in a professional and courteous manner.
- Sales Floor Operations
- Manage the sales floor, including receiving and processing customer transactions, handling returns and exchanges, and maintaining a clean and organized store environment.
- Assist with shift change, including counting money in the cash drawer and reconciling sales data.
- Product Knowledge
- Stay up-to-date on product knowledge, including features, benefits, and pricing.
- Assist customers with product selection and provide recommendations.
- Inventory Management
- Check and replenish stock on food service supplies, including cups, lids, condiments, napkins, straws, and stirrers.
- Clean and sanitize all equipment used for service or stocking food service products.
- Store Maintenance
- Clean and maintain all areas of the store, including counter tops, microwaves, shelves, floors, windows, cooler doors, and restrooms.
- Empty trash containers and maintain a clean and organized store environment.
- Reporting and Compliance
- Monitor cash levels and security procedures during shift to ensure compliance.
- Review job assignments for completeness and report any discrepancies.
- 18 years of age or older
- Ability to read, write, speak, and understand English
- Basic math skills (addition, subtraction, division, and multiplication)
- Ability to lift 10 lbs frequently and up to 50 lbs occasionally
GPM Investments LLC is an equal opportunity employer and does not discriminate in employment and personnel practices on the basis of race, sex, age, disability, religion, national origin, sexual orientation or any other basis prohibited by applicable law.
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