Service Coordination Specialist
2 weeks ago
Company: Race Telecommunications LLC
Position: Dispatcher
Employment Type: Full-Time, Non-Exempt
Reports To: Dispatch Manager
Department: Customer Support
Location: California
About Race Telecommunications LLC:
Race Telecommunications LLC is a leading provider of advanced fiber internet solutions in California. We collaborate with various organizations to deliver high-speed internet access to communities throughout the state, promoting connectivity and opportunity for all.
Position Summary:
The Dispatcher plays a crucial role in the efficient management of service requests and coordination with field technicians. This position requires strong communication skills, effective scheduling, and adept problem-solving abilities to ensure exceptional customer service.
Qualifications:
- Eligibility to work in the United States
- High School Diploma or equivalent
- Valid California driver's license
- 1-2 years of experience in dispatch operations
- Familiarity with dispatch software and basic computer skills
- Understanding of safety regulations
- Availability for flexible working hours
Essential Skills:
- Strong communication and interpersonal skills
- Excellent organizational and time management capabilities
- Proficiency in Microsoft Office applications
- Customer service and problem resolution expertise
- Ability to work independently as well as collaboratively
- Attention to detail and adaptability
- Effective decision-making skills
Key Responsibilities:
The Dispatcher will be responsible for managing service requests, monitoring progress, resolving issues, and overseeing dispatch operations. A commitment to continuous improvement and a proactive mindset towards operational enhancement are essential.
Employee Benefits:
- Comprehensive employer-paid medical, dental, vision, and life insurance
- 401(k) plan with employer matching
- Generous paid time off policy
- Company-provided equipment and services
- Opportunity to work within a diverse and collaborative team environment
Company Values:
Race Telecommunications LLC is an equal opportunity employer that values diversity and inclusion. We encourage applicants from various backgrounds and experiences, fostering a culture of respect and excellence.
New hires will participate in orientation and training programs as part of their onboarding process. Remote work options will be determined based on the requirements of the position.
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