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Service Coordination Specialist
2 months ago
Company: Race Telecommunications LLC
Position: Dispatcher
Employment Type: Full-Time, Non-Exempt
Reporting To: Dispatch Manager
Department: Customer Support
Location: California
About Race Telecommunications LLC:
Race Telecommunications LLC is at the forefront of delivering innovative fiber internet solutions across California. By partnering with various entities, we strive to provide high-speed internet access to communities statewide, promoting connectivity and opportunities for all.
Position Summary:
The Dispatcher plays a crucial role in the efficient management of service requests, ensuring smooth communication and coordination with field technicians. This position requires strong organizational skills and the ability to solve problems effectively to maintain high standards of customer service.
Qualifications:
- Eligibility to work in the US
- High School Diploma or equivalent
- Valid California driver's license
- 1-2 years of experience in dispatching
- Familiarity with dispatch software and basic computer skills
- Understanding of safety regulations
- Availability for flexible working hours
Essential Skills:
- Strong communication and interpersonal abilities
- Excellent organizational and time management skills
- Proficient in Microsoft Office Suite
- Customer service and problem-solving capabilities
- Ability to work both independently and collaboratively
- Attention to detail and adaptability
- Effective decision-making skills
Key Responsibilities:
The Dispatcher will manage service requests, oversee monitoring and resolution processes, and administer dispatch operations. A focus on continuous improvement and proactive operational enhancements is encouraged.
Employee Benefits:
- Comprehensive employer-paid medical, dental, vision, and life insurance
- 401(k) plan with employer matching
- Generous paid time off policy
- Provision of necessary equipment and services
- Opportunity to work within a diverse and collaborative team environment
Company Values:
Race Telecommunications LLC is committed to being an equal opportunity employer, promoting diversity and inclusion. We value applicants from various backgrounds and experiences, fostering a culture of respect and excellence.
New hires will participate in orientation and training programs. Remote work arrangements will be determined based on the requirements of the position.
