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Service Coordination Specialist
2 months ago
Company: Race Telecommunications LLC
Position: Dispatcher
Employment Type: Full-Time, Non-Exempt
Reporting To: Dispatch Manager
Department: Customer Support
Location: California
About Race Telecommunications LLC:
Race Telecommunications LLC is at the forefront of delivering innovative fiber internet solutions throughout California. We partner with various entities to extend high-speed internet access to communities, ensuring that everyone has the opportunity to connect and thrive.
Position Summary:
The Dispatcher plays a crucial role in managing service requests and coordinating with field technicians. This position requires strong communication skills, effective scheduling, and adept problem-solving to maintain exceptional customer service standards.
Qualifications:
- Eligibility to work in the United States
- High School Diploma or equivalent
- Valid California driver's license
- 1-2 years of experience in dispatch operations
- Familiarity with dispatch software and basic computer applications
- Understanding of safety regulations
- Availability for flexible working hours
Essential Skills:
- Outstanding communication and interpersonal abilities
- Strong organizational and time management skills
- Proficient in Microsoft Office Suite
- Effective problem-solving and customer service skills
- Capability to work both independently and collaboratively
- Meticulous attention to detail
- Adaptability and sound decision-making skills
Key Responsibilities:
The Dispatcher will oversee service request management, monitor and resolve issues, and handle dispatch operations administration. A commitment to continuous improvement and proactive operational enhancements is essential.
Employee Benefits:
- Comprehensive employer-paid medical, dental, vision, and life insurance
- 401(k) plan with employer matching
- Generous paid time off policy
- Provision of necessary equipment and services
- Opportunity to work within a diverse and collaborative team environment
Company Values:
Race Telecommunications LLC is an equal opportunity employer, committed to fostering diversity and inclusion. We value applicants from various backgrounds and experiences, promoting a culture of excellence and mutual respect.
New hires will participate in orientation and training sessions as part of the onboarding process. Remote work arrangements will be determined based on the specific requirements of the position.
