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Medical Operations Director

2 months ago

Charlotte, North Carolina, United States Excel Medical Full time
Job Summary

Excel Medical is seeking a highly skilled and experienced Medical Operations Director to lead our team of Nurse Practitioners and Medical Doctors. As a key member of our leadership team, you will be responsible for developing and implementing clinical procedures, operational standards, and ensuring an exceptional patient care experience.

Key Responsibilities
  • Develop and Implement Clinical Strategies

Develop and refine clinical procedures, protocols, and operational standards to ensure high-quality patient care and optimal clinical outcomes.

Lead Clinical Operations

Oversee clinical processes, including protocol development, compliance monitoring, and continuous quality improvement efforts.

Manage Clinical Teams

Lead and manage a team of Nurse Practitioners and Medical Doctors, providing guidance, support, and development opportunities to ensure team success.

Collaborate with Cross-Functional Teams

Build strong relationships with departments such as marketing, operations, and IT to drive operational efficiency and improve patient care outcomes.

Ensure Compliance and Quality

Ensure compliance with all policies and procedures related to patient care, provider onboarding, and clinical standards.

Foster a High-Performance Culture

Develop and maintain a high-performance culture among the provider team, emphasizing continuous learning, accountability, and professional development.

Develop and Manage Department Scorecards

Develop and manage department scorecards, tracking key performance indicators (KPIs) and outcomes to drive continuous improvement.

Requirements
  • Education

Bachelor's degree in Healthcare Administration, Nursing, Medicine, or a related field; advanced degree preferred.

Experience

5-7 years of management experience, preferably leading a team of NPs and MDs in a healthcare setting.

Skills and Qualifications

Proven track record of 7+ years in healthcare management, clinical operations, or provider relations; strong leadership, project management, and team development skills.

Expertise

Expertise in optimizing clinical operations, developing policies, and implementing new strategies; strong communication and listening skills to learn from both providers and patients and drive performance improvements.

Knowledge

Deep knowledge of healthcare industry best practices, regulatory requirements, and clinical guidelines.