Director of Operations

4 weeks ago


Charlotte, North Carolina, United States Driven Brands Full time
Job Title: Director of Operations

Driven Brands is seeking an experienced and dynamic Retail Regional Director of Operations to oversee and drive the performance of our retail stores within a designated geographic area.

Key Responsibilities:
  • Strategic Leadership: Develop and implement strategic plans for the assigned region in alignment with the company's goals and objectives.
  • Financial Management: Collaborate with the finance team to develop and manage the regional budget, revenue goals, and expense controls.
  • Operational Excellence: Monitor and assess district operations to ensure adherence to company policies, procedures, and standards.
  • Team Development: Recruit, train, mentor, and provide guidance to district managers to develop their leadership and operational skills.
  • Customer Experience: Uphold a customer-centric approach, ensuring that all stores consistently deliver exceptional customer service.
  • Communication and Collaboration: Establish strong communication channels with cross-functional teams to drive cohesive operations and successful initiatives.
  • Compliance and Risk Management: Ensure stores adhere to legal and regulatory requirements, health and safety standards, and company policies.
Qualifications:
  • Minimum of 8-10 years of progressive retail management experience, with at least 3-5 years in a regional or multi-unit leadership role.
  • Proven track record of achieving financial targets and operational excellence.
  • Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
  • Excellent leadership and team-building abilities.
  • Exceptional communication, negotiation, and interpersonal skills.
Benefits:
  • Competitive salary and performance-based bonuses.
  • Comprehensive benefits package, including health insurance, retirement plans, employee stock purchase program, and more.
  • Opportunities for professional development and advancement within the company.

Driven Brands is a dynamic and innovative retail organization with a strong culture of excellence. If you are a strategic thinker with a proven ability to lead and elevate retail operations, we invite you to apply for this challenging and rewarding opportunity.


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