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Client Success Manager

2 months ago

Louisville, Kentucky, United States Sedulo Group Full time
Job Overview

Position: Client Engagement Manager


Location: Remote (within the U.S.)

About Sedulo Group:
We are a premier boutique strategy consultancy committed to providing customized solutions that empower our clients' achievements.

Our emphasis on innovative research and strategic insights enables us to collaborate with leading organizations across diverse sectors, helping them navigate complex market dynamics and secure a sustainable competitive edge.


Role Summary:

We seek a seasoned Client Engagement Manager to oversee client partnerships and guarantee the provision of insights and strategic recommendations that align with the client's business goals.

The ideal candidate will serve as a vital link between our clients and our analytical teams, managing projects from start to finish while ensuring that all client requirements are fulfilled to the highest service standards.


Key Responsibilities:
  • Cultivate and sustain robust, long-term client relationships, serving as the primary contact and managing client expectations effectively.
  • Acquire a comprehensive understanding of each client's business, sector, and competitive landscape to adeptly manage projects and offer strategic counsel.
  • Collaborate with analysts and team members to ensure timely and successful delivery of our solutions in accordance with client needs and objectives.
  • Oversee analysts' activities related to industry, market, customer, and competitor research.
  • Partner with analysts to create clear and actionable client deliverables and presentations utilizing data visualization and storyboarding techniques.
  • Conduct regular client follow-ups to gather feedback, address concerns, and identify opportunities for further engagement.
  • Prepare and present detailed reports on account status, encompassing progress (actuals vs. estimates), profitability, risks, and potential growth avenues.
  • Participate in internal review meetings to provide insights into client demands, preferences, and trends.
  • Contribute to business development efforts, including client workshops, seminars, presentations, and engagement estimates (scope and effort).
  • Uphold the highest standards of client service and operational excellence across all engagements.

Qualifications:
  • Bachelor's degree in Business, Economics, Finance, Communications, Marketing, or a related field. A Master's degree is advantageous.
  • 3-5 years of experience in client services, account management, or a related field within a consulting or strategic planning context.
  • Demonstrated ability to manage multiple projects concurrently while maintaining keen attention to detail. PMP certification is preferred but not mandatory.
  • Outstanding interpersonal and communication skills, capable of fostering and maintaining strong relationships.
  • Strong analytical and problem-solving abilities, with the capacity to adapt to rapidly evolving environments.
Why Consider Joining Us?
  • Opportunity to engage with a diverse clientele and create significant impact at the highest levels.
  • Exposure to a variety of projects and industries, fostering your professional development and expertise.
  • A collaborative and supportive work culture that prioritizes innovation and creativity.
  • Competitive compensation package, inclusive of comprehensive benefits and performance incentives.
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