Implementation Manager, Client Services

3 hours ago


Louisville, Kentucky, United States Knipper Health Full time
Job Summary

The Implementation Manager, Client Services will be responsible for capturing the scope of and the completion of new business implementations as well as ongoing change requests. This role will oversee every part of the implementation process from the point of sale to launch.

Key Responsibilities
  • Consults with clients and internal stakeholders to deliver a comprehensive solution
  • Guides and drives the client toward the best solution for their business needs
  • Analyzes existing systems, interface requirements, business processes
  • Partners with clients to understand their business and related needs
  • Works closely with Implementation Associates and Leads to incorporate new processes, tools and approaches when recommending a Knipper solution
  • Utilizes broad knowledge to recommend solutions to the client when appropriate
  • Understands client business issues and concerns and recommend and implement appropriate solution
  • Interacts/collaborates with Knipper associates in IT, QA, Ops, and customer service
  • Process mapping to illustrate value stream and best work-flow solution to support scope
  • Strategic Responsibilities
  • Assess best course of actions for new launch competing priorities and deliver plans for execution to the leadership teams
  • Partners with the Leaders across all departments to deliver best in class solutions for the 3PL and Custom Pharmacy Business Units.
People and Resource Management Responsibilities
  • Is responsible for on-boarding, training and development of their direct reports; Implementation Associates and Implementation Leads
  • Tracks and maintains resource hours and accurately capture billable, non-billable hours for the their hours as well as their director reports and internal business partners
  • Report to Implementation Director, Client Services on program/project deliverables, impact on expected work completion dates and any potential problems or issues as they arise
  • Trains new CS and operations teams on client-specific procedures, technologies, and tools.
Qualifications
  • REQUIRED EDUCATION AND EXPERIENCE
  • Bachelor's Degree in Project Management, Business, Supply Chain, or related field
  • Minimum 3 years management experience with 3PL, sample management or other distribution business and fulfillment knowledge is critical
  • 3 years' experience executing multi-faceted programs and meeting client deliverables
  • Experience in WMS setup and system utilization
  • Experience working within a regulated industry
  • PREFERRED EDUCATION AND EXPERIENCE
  • Master's Degree in Business, Supply Chain, or related field
  • System configuration, setup, and operational knowledge of ERP systems, Pharmacy Management systems
  • Pharmaceutical industry experience with focused competencies in Project Implementation and/or Program Management is highly desirable
KNOWLEDGE, SKILLS & ABILITIES
  • Excellent verbal and written communication skills
  • Excellent communication skills including but not limited to documentation, presentation, and training meeting facilitation
  • Excellent interpersonal skills
  • Excellent organization skills and detail oriented
  • Excellent analytical and problem-solving skills
  • Excellent technical skills to include Microsoft Office (Word, Excel, Power-Point, Visio and Outlook) and supply chain information systems
  • Ability to execute projects within scope, schedule, and budget
  • Ability to balance multiple priorities to meet expected response deadlines
  • Ability to establish and maintain effective working relationships with key stakeholders
  • Demonstrate leadership skills in successfully managing teams and collaborating
  • Demonstrate ability to influence, direct and guide a team
  • Demonstrate knowledge of process improvement techniques (work-flow mapping and/or systems diagram mapping)
PHYSICAL DEMANDS
  • Location of job activities 100% inside
  • Noise and/or vibrations exposure
  • Frequently reach (overhead), handle, and feel with hands and arms
  • Stand and sit for prolonged periods of time
  • Frequently stoop, kneel, and crouch
  • Occasionally lift, carry, and move up to 20 pounds
TRAVEL & AVAILABILITY REQUIREMENTS
  • 0-15% travel
  • Available to provide support during operational hours, as needed


  • Louisville, Kentucky, United States Bucher & Christian Consulting, Inc. dba BCforward Full time

    Job Title: Implementation ConsultantBC Forward is seeking a highly motivated Implementation Consultant to join our team in Louisville, KY.Job Summary:We are looking for a skilled professional to implement the TotalSource Solution for new clients. The ideal candidate will have a consultative approach to assess current state, map to the PEO co-employment...


  • Louisville, Kentucky, United States Bucher & Christian Consulting, Inc. dba BCforward Full time

    Job Title: Implementation ConsultantBC Forward is seeking a highly motivated Implementation Consultant to join our team in Louisville, KY.Job Summary:As an Implementation Consultant, you will be responsible for implementing the TotalSource Solution for new clients. You will use a consultative approach to assess the client's current state, map to the PEO...


  • Louisville, Kentucky, United States Care Dynamics, LLC Full time

    Job OverviewAs a seasoned Implementation Manager, you will play a pivotal role in overseeing the successful deployment of mid to large-scale migration projects. With a strong background in project management and technical expertise, you will lead cross-functional teams in delivering high-quality solutions that meet customer needs.Key Responsibilities:Manage...


  • Louisville, Kentucky, United States ADP Full time

    Job Title: Client Service Manager IIADP is seeking a highly skilled Client Service Manager II to join our team. As a key member of our client service team, you will be responsible for delivering exceptional service to our clients, ensuring their retirement plan needs are met, and building strong relationships with our clients.Key Responsibilities:Act as the...


  • Louisville, Kentucky, United States ADP Full time

    Job Title: Client Service Manager IIIADP is seeking a highly skilled Client Service Manager III to join our team. In this role, you will be responsible for developing and maintaining effective relationships with our clients and serving as the primary contact for retirement plan services.Key Responsibilities:Develop and maintain strong relationships with...


  • Louisville, Kentucky, United States Vaco Full time

    Client Services AssociateVaco is seeking a highly motivated and client-focused individual to join our dynamic team as a Client Services Associate in the wealth management industry. This role offers an excellent opportunity for growth and professional development within the financial services sector.Key Responsibilities:Client Relationship Management: Build...


  • Louisville, Kentucky, United States ADP Full time

    Unlock Your Career Potential at ADPAre you passionate about delivering exceptional results and driving customer success? At ADP, we're seeking a talented Implementation Consultant II to join our team.About the RoleAs an Implementation Consultant II, you'll play a critical role in helping our clients achieve their business goals by providing expert guidance...


  • Louisville, Kentucky, United States BCforward Full time

    Job Title: Implementation ConsultantBC Forward is seeking a highly motivated Implementation Consultant to join our team in Louisville, KY.Job Summary:As an Implementation Consultant, you will be responsible for implementing the TotalSource Solution for new clients. You will use a consultative approach to assess the client's current state, map to the PEO...


  • Louisville, Kentucky, United States ADP Full time

    Job DescriptionADP is seeking a highly skilled Client Service Manager IV to join our team. As a key member of our client service team, you will be responsible for developing and maintaining effective relationships with our clients and providing exceptional service to ensure their satisfaction and retention.Key Responsibilities:Act as the primary contact for...


  • Louisville, Kentucky, United States Healthcare Services Group Full time

    Job SummaryWe are seeking a highly motivated and organized Environmental Services Manager to join our team at Healthcare Services Group. As an Environmental Services Manager, you will be responsible for ensuring the cleanliness and maintenance of our facilities, as well as providing exceptional customer service to our residents and clients.Key...


  • Louisville, Kentucky, United States Seven Counties Services Full time

    Job Summary:As a Care Manager/Service Coordinator at Seven Counties Services, you will play a vital role in supporting clients with their unique needs. Your comprehensive assessment and documentation skills will help develop personalized service plans, ensuring clients receive the necessary services to thrive. You will also facilitate referrals, linkages,...


  • Louisville, Kentucky, United States ADP Full time

    Unlock Your Career Potential at ADPAre you a seasoned professional with a passion for client service and leadership? Do you thrive in a dynamic environment where collaboration and innovation drive success? We're seeking a talented Team Lead to join our Client Services team at ADP.Key Responsibilities:Lead daily activities of the team to ensure timely...


  • Louisville, Kentucky, United States Dominion Payroll Full time

    Job DescriptionDominion Payroll is seeking a skilled Implementation Specialist to join our team in Louisville, KY.We pride ourselves on being a successful alternative to large, publicly-owned payroll companies. At Dominion Payroll, we bring unique solutions to the marketplace and strive to delight our customers every day. We are engaged in our communities...


  • Louisville, Kentucky, United States Seven Counties Services Full time

    Job SummaryWe are seeking a highly skilled and compassionate Senior Case Manager/Service Coordinator to join our team at Seven Counties Services. As a key member of our team, you will provide case management and service coordination services to clients, promoting their independence and empowering them to manage their symptoms.Key ResponsibilitiesConduct...


  • Louisville, Kentucky, United States Houchens Insurance Group Full time

    Job SummaryAs an Insurance Client Service Specialist at Houchens Insurance Group, you will be responsible for providing exceptional service to our clients, building strong relationships, and driving business growth. This role requires a strong understanding of commercial insurance products and services, as well as excellent communication and problem-solving...


  • Louisville, Kentucky, United States Republic Bank Full time

    Job Title: Market Client Experience ManagerRepublic Bank is committed to the development and advancement of our associates. We offer opportunities to learn all aspects of the company to prepare for future advancement. Our associates are the key to our success as an organization, and we value them. This is one of the reasons we've been named as one of the...


  • Louisville, Kentucky, United States Stock Yards Bank and Trust Full time

    Job Title: Trust Client Services AssociateAt Stock Yards Bank and Trust, we are seeking a highly skilled and detail-oriented Trust Client Services Associate to join our team. As a Trust Client Services Associate, you will play a critical role in providing exceptional service to our clients and advisors, ensuring seamless account management and resolution of...


  • Louisville, Kentucky, United States The Glenview Trust Company Full time

    Job DescriptionThe Glenview Trust Company is seeking a highly organized and detail-oriented Client Service Specialist to provide administrative support to our Trust Principals. This role involves calendar management, organization and prioritization of documents and files, and coordination of meetings and conference calls.Key Responsibilities:Resolve client...


  • Louisville, Kentucky, United States Republic Bank & Trust Full time

    Job SummaryThe Market Client Experience & Operations Manager is responsible for delivering exceptional client experiences and ensuring operational excellence in Retail Banking Centers. This role involves coaching and directing Sales and Service Managers, implementing company goals, and fostering a culture of innovation and customer-centricity.Key...


  • Louisville, Kentucky, United States Biodesix Full time

    About UsBiodesix is a leading diagnostic solutions company with a focus on lung disease. Our team develops diagnostic tests addressing important clinical questions by combining multi-omics through the power of artificial intelligence.Job SummaryWe are seeking a highly skilled Client Services Specialist to provide direct support for our field-based Sales...