Customer Success Project Manager
2 weeks ago
Vivid Impact is seeking a highly skilled Customer Success Project Manager to join our team. As a key member of our operations team, you will be responsible for overseeing and managing all ongoing jobs for assigned customers, ensuring effective communication and project delivery.
Job Summary:
The Customer Success Project Manager will act as the primary point of contact for assigned customers, blending the functions of a project manager, account manager, and product expert to provide stellar client service and operational success.
Key Responsibilities:
- Manage customer specifications to estimate and quote jobs accurately.
- Oversee the production of all assigned customer jobs, including digital storefront orders.
- Ensure timely updates and management of job schedules to maintain accuracy.
- Facilitate customer communications related to job specifics such as artwork approval, production issues, and schedules.
- Oversee administrative status of each project in Epace, ensuring seamless progress.
- Handle customer billing submissions to the accounting department for all projects.
- Collaborate with team leads and the area leader to enhance and optimize processes.
- Monitor key performance indicators relevant to the role, aiming for improved efficiency and revenue growth.
Requirements:
- Bachelor's degree in Business Administration, Project Management, or related field; or equivalent professional experience.
- Strong technological proficiency, particularly in MS Excel, Smartsheet, and preferably EFI Epace.
- Solid track record in client success and project management.
- Excellent customer service ethos, with superior verbal and written communication skills.
- A strong propensity for embracing technology, automation, and continuous improvement.
Vivid Impact is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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