Front Desk Representative

4 days ago


Germantown, Maryland, United States FYZICAL Therapy and Balance Centers Full time
Our team at FYZICAL Therapy and Balance Centers in Germantown, MD is looking for a highly skilled and detail-oriented Front Desk Representative to join our team. The ideal candidate will have excellent communication skills, be able to multitask, and have a positive attitude. As a Front Desk Representative, you will be responsible for handling patient scheduling, gathering new patient data, tracking patient referrals, and disseminating information to patients. You will also act as a go-between for patients and physicians, collect payments, verify insurance, and distribute mail to proper areas or people.

About the Role:

* Answer phones, act as a patient liaison, and answer questions from potential or current patients.
* Schedule patients, coordinate evaluations, re-evaluations, appointment reminders, and cancellations.
* Collect new patient intake information, track all clinic referrals, fax reports to physicians, and keep a log of incoming reports.
* Verify Insurance, track insurance-covered visits, take copayments, check mail, and communicate with the office manager and clinicians about scheduling/patient arrival.

Responsibilities:

* Handle patient scheduling, appointments, and multi-phone line communications.
* Gather new patient data, track all patient referrals, and disseminate information to patients.
* Act as a go-between for patients and physicians, send and keep a log of all reports sent to doctors.
* Collect payments, verify insurance, and distribute mail to proper areas or people.

Requirements:

* High school diploma or equivalent.
* Valid driver's license and reliable transportation.
* Great communicator and multitasker, detail-oriented.
* Positive attitude, good work ethic, integrity, and empathetic toward people in pain.
* Excellent at handling details, communicating, and multitasking.
* Must be available to work mornings.

The estimated salary for this position is $45,000 - $55,000 per year, depending on experience.

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