Medical Office Front Desk Associate
4 days ago
Job Description:
">We are seeking a detail-oriented and organized Patient Service Representative to join our team at Community Radiology Associates. As a key member of our front desk staff, you will be responsible for providing exceptional customer service to patients, handling phone calls, scheduling appointments, and ensuring a smooth and efficient registration process.
">About the Role:
">This is an exciting opportunity for individuals who are passionate about delivering world-class customer service and have excellent communication skills. You will work closely with our clinical staff to ensure that patients receive timely and effective care.
">Key Responsibilities:
">- ">
- Greet and register patients in a friendly and service-oriented manner.">
- Obtain or verify proper insurance and patient information, collect signatures, and ensure accuracy and completion of necessary documentation.">
- Collect and log all co-pays and fees.">
- Answer/transfer incoming phone calls.">
- Schedule, reschedule, or cancel new or current patients, confirm appointments, and notify staff of changes when necessary.">
- Give patients appropriate orientation for preparatory and safety protocols and provide directions to facilities if needed.">
- Coordinate with back-office staff for timely and effective care of patients.">
Requirements:
">- ">
- Genuinely passionate about customer service and exercise sound judgment and ability to remain professional in all situations.">
- Able to demonstrate effective and professional communication, interpersonal skills, and respect with patients, guests, & colleagues.">
- Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy providing world-class customer service.">
- High School Diploma or GED.">
- Intermediate to advanced computer skills.">
- Strong multitasking and communication skills.">
- Experience providing exceptional customer service.">
- Fluent in English and Spanish.">
- 1 year Medical terminology knowledge and recent medical/radiology office experience is required.">
Compensation and Benefits:
">- ">
- Competitive salary range: $18.00 - $24.00 per hour.">
- A comprehensive benefits package, including health insurance, paid time off, and retirement savings plan.">
How to Apply:
">Please submit your application, including your resume and cover letter, to [insert contact information].
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