Medical Office Front Desk Associate

4 days ago


Germantown, Maryland, United States Community Radiology Associates Full time

Job Description:

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We are seeking a detail-oriented and organized Patient Service Representative to join our team at Community Radiology Associates. As a key member of our front desk staff, you will be responsible for providing exceptional customer service to patients, handling phone calls, scheduling appointments, and ensuring a smooth and efficient registration process.

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About the Role:

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This is an exciting opportunity for individuals who are passionate about delivering world-class customer service and have excellent communication skills. You will work closely with our clinical staff to ensure that patients receive timely and effective care.

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Key Responsibilities:

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  • Greet and register patients in a friendly and service-oriented manner.">
  • Obtain or verify proper insurance and patient information, collect signatures, and ensure accuracy and completion of necessary documentation.">
  • Collect and log all co-pays and fees.">
  • Answer/transfer incoming phone calls.">
  • Schedule, reschedule, or cancel new or current patients, confirm appointments, and notify staff of changes when necessary.">
  • Give patients appropriate orientation for preparatory and safety protocols and provide directions to facilities if needed.">
  • Coordinate with back-office staff for timely and effective care of patients.">
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Requirements:

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  • Genuinely passionate about customer service and exercise sound judgment and ability to remain professional in all situations.">
  • Able to demonstrate effective and professional communication, interpersonal skills, and respect with patients, guests, & colleagues.">
  • Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy providing world-class customer service.">
  • High School Diploma or GED.">
  • Intermediate to advanced computer skills.">
  • Strong multitasking and communication skills.">
  • Experience providing exceptional customer service.">
  • Fluent in English and Spanish.">
  • 1 year Medical terminology knowledge and recent medical/radiology office experience is required.">
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Compensation and Benefits:

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  • Competitive salary range: $18.00 - $24.00 per hour.">
  • A comprehensive benefits package, including health insurance, paid time off, and retirement savings plan.">
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How to Apply:

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Please submit your application, including your resume and cover letter, to [insert contact information].



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