Front Desk Representative
5 days ago
B. F. Saul Company Hospitality Group is a renowned hospitality company with a rich history spanning over 130 years. Operating a portfolio of over 20 business class hotels, we pride ourselves on providing exceptional service to our guests. Our team of over 1,000 enthusiastic hospitality professionals work together to deliver unparalleled experiences.
Job Summary
We are seeking a Front Desk Representative to join our team. As a key member of our front desk team, you will be responsible for anticipating guest needs, exceeding expectations, and implementing creative solutions to provide exceptional service. You will process check-ins/outs, assist guests with reservations and requests in a friendly, professional, and timely manner, while following our high standards of quality to ensure guest satisfaction.
Key Responsibilities
- Anticipate and respond to guests in a friendly and positive manner.
- Process check-ins and check-outs, verify billing, create reservations, and process special requests.
- Assist guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services.
- Work as a team player in meeting guests' needs and actively contribute to the efforts of other departments when necessary.
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