Customer Service Representative Intake Specialist

3 weeks ago


Germantown, Maryland, United States Paré & Associates, LLC Full time
Job Summary

We are seeking a skilled Receptionist/Front Desk Specialist to join our team in Montgomery County. As a key member of our front desk team, you will provide exceptional customer service, handle incoming calls, and interact with potential new clients.

About the Role:

  • Location: Montgomery County
  • Type: Full-time
  • Language: English and Spanish required

Key Responsibilities:

  • Answer and direct incoming calls
  • Respond to client inquiries via phone and email
  • Manage office schedules and coordinate with attorneys and staff
  • Perform administrative tasks as needed

Requirements:

  • High school diploma or equivalent required; Bachelor's degree preferred
  • Previous intake and/or receptionist experience in a law firm or similar setting
  • Excellent communication and interpersonal skills
  • Proficiency in CRM and case management software
  • Courteous and professional demeanor

Compensation and Benefits:

  • $35,000.00 - $45,000.00 per year
  • 401(k), dental insurance, flexible schedule, health insurance, paid time off, vision insurance


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