Operations Coordinator
6 days ago
We are seeking a highly organized and detail-oriented Operations Coordinator to join our team at LHH Recruitment Solutions. As an Operations Coordinator, you will play a critical role in ensuring the smooth functioning of our operations and providing exceptional customer service.
Key Responsibilities- Coordinate and Execute Operations: Manage and execute various operations tasks, including shipment information, order creation, and load assignment, to ensure timely and accurate delivery of goods.
- Monitor and Respond to Customer Requests: Respond to customer and carrier requests in a timely and professional manner, ensuring customer satisfaction and resolving any issues that may arise.
- Document and Escalate Events: Document events and escalate questions or requests when necessary, following defined escalation procedures and training.
- Validate and Ensure Accuracy: Validate and ensure the accuracy of load data in systems according to company and customer standards.
- Education and Experience: High school diploma or GED / Bachelor's degree from an accredited college or university preferred. Previous customer service experience in an SCL environment and previous experience in Transportation, Supply Chain & Logistics.
- Skills and Qualifications: Basic Proficiency in Microsoft Office Suite of programs, demonstrated prioritization and time management skills, demonstrated communication skills, both verbal and written, and demonstrated phone etiquette and usage skills.
We offer a competitive salary range of $20.00 to $23.00 per hour, as well as a comprehensive benefits package, including medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and a 401K plan.
We are an Equal Opportunity Employer/Veterans/Disabled and consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.
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