Business Services Associate
4 weeks ago
About the Role:
We are seeking a highly skilled and dedicated Business Services Clerk to join our team at Aria. As an On Call Business Services Clerk, you will play a crucial role in delivering exceptional guest experiences, assisting with shipping and receiving, and maintaining the overall presentability of our facilities.
Key Responsibilities:
- Cultivate premium guest experiences through phone calls and emails
- Efficiently process and document all stored inventories of courier and drop-off parcels
- Provide guest assistance in the processing and reviewing of all shipping and receiving
- Ensure proper security and accuracy when releasing packages or facilitating delivery of packages
- Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions
- Perform counter service functions, including sending and receiving faxes, photocopying, computer workstation rentals, laptop, workstation printing, selling & promoting of retail items, and collecting guest email addresses
- Assist guests with workstation personal computer functions, including Internet usage
- Maintain interdepartmental communication and support services with Sales, Convention Services, Special Events, and the Mail Center
- Provide assistance and information for inquiries regarding business activities and locations of in-house or city-wide conventions
- Facilitate exhibit, meeting, and function set-ups in regard to package, freight, and equipment delivery
- Perform other job-related duties as requested
Requirements:
- Must be a minimum of 18 years of age
- Work varied shifts, to include weekends and holidays
- Has a flexible schedule
- Bilingual
- Prior experience with AAA/Mobile/Forbes guest service standards in a hotel/resort setting
- Previous customer service experience in a retail setting
- Polished appearance and presentability
- Has prior experience with office functions such as photocopying, faxing, printing, laminating, packing, labeling, and shipping packages
Perks and Benefits:
- Wellness incentive programs to help you stay healthy physically and mentally
- Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
- Free meals in our employee dining room
- Free parking on and off-shift
- Health & Income Protection benefits (for eligible employees)
- Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
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