Business Services Associate

4 weeks ago


Las Vegas, Nevada, United States MGM Resorts Full time

About the Role:

We are seeking a highly skilled and dedicated Business Services Clerk to join our team at Aria. As an On Call Business Services Clerk, you will play a crucial role in delivering exceptional guest experiences, assisting with shipping and receiving, and maintaining the overall presentability of our facilities.

Key Responsibilities:

  • Cultivate premium guest experiences through phone calls and emails
  • Efficiently process and document all stored inventories of courier and drop-off parcels
  • Provide guest assistance in the processing and reviewing of all shipping and receiving
  • Ensure proper security and accuracy when releasing packages or facilitating delivery of packages
  • Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions
  • Perform counter service functions, including sending and receiving faxes, photocopying, computer workstation rentals, laptop, workstation printing, selling & promoting of retail items, and collecting guest email addresses
  • Assist guests with workstation personal computer functions, including Internet usage
  • Maintain interdepartmental communication and support services with Sales, Convention Services, Special Events, and the Mail Center
  • Provide assistance and information for inquiries regarding business activities and locations of in-house or city-wide conventions
  • Facilitate exhibit, meeting, and function set-ups in regard to package, freight, and equipment delivery
  • Perform other job-related duties as requested

Requirements:

  • Must be a minimum of 18 years of age
  • Work varied shifts, to include weekends and holidays
  • Has a flexible schedule
  • Bilingual
  • Prior experience with AAA/Mobile/Forbes guest service standards in a hotel/resort setting
  • Previous customer service experience in a retail setting
  • Polished appearance and presentability
  • Has prior experience with office functions such as photocopying, faxing, printing, laminating, packing, labeling, and shipping packages

Perks and Benefits:

  • Wellness incentive programs to help you stay healthy physically and mentally
  • Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
  • Free meals in our employee dining room
  • Free parking on and off-shift
  • Health & Income Protection benefits (for eligible employees)
  • Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community


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