Business Office Associate
3 weeks ago
As a Business Office Associate at CarMax, you will play a vital role in providing exceptional customer service in a fast-paced, team-oriented environment. Your primary responsibilities will include facilitating the sales, auction, and appraisal process, as well as managing cash and processing paperwork associated with sales. You will also be responsible for providing customer service by answering questions and handling incoming calls, seeking win-win solutions for customers and partners, and processing paperwork associated with retail/wholesale automobile sales. Additionally, you will manage multiple pay types, including receiving and counting money, distributing funds, preparing deposits, and handling the safe with considerations to security and loss prevention. You will also process paperwork affiliated with the state DMV, including submitting paperwork necessary to title or register a vehicle for a customer after the sale or obtaining a title for a customer after the sale. Furthermore, you will mentor new Business Office Associates and train other store departments on Business Office process and procedure.
Key Responsibilities:
* Facilitate the sales, auction, and appraisal process
* Manage cash and process paperwork associated with sales
* Provide customer service by answering questions and handling incoming calls
* Seek win-win solutions for customers and partners
* Process paperwork associated with retail/wholesale automobile sales
* Manage multiple pay types
* Process paperwork affiliated with the state DMV
* Mentor new Business Office Associates and train other store departments on Business Office process and procedure
Requirements:
* Ability to read, interpret, and transcribe data to maintain accurate records
* Ability to use resources and partnership to balance the needs of the customer and the business
* Understanding of numeric filing system
* Intermediate PC skills
* Ability to prioritize and multi-task in a deadline-oriented environment
* Ability to lift objects that weigh as much as 15-20 lbs
* Ability to speak and listen effectively in dealing with both internal and external customers
* Ability to maintain confidentiality of all records, files, and reports within the scope of the position
* Ability to report Asset Protection and/or Human Resource related issues to management
What We Offer:
* Competitive salary and benefits package
* Opportunities for career growth and development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
* Comprehensive training and support
Why CarMax:
* We are a leading retailer of used cars, committed to providing exceptional customer service and creating a positive work environment
* We value our employees and offer opportunities for growth and development
* We are dedicated to making a difference in our communities and promoting a culture of diversity and inclusion
Equal Employment Opportunity:
CarMax is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we prohibit discrimination and harassment of any kind.
Accommodations:
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.
Language:
English
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