Associate Account Director
4 weeks ago
At Spiro Services, we're seeking an experienced Associate Account Director to join our Sales team. As a key member of our team, you will work in partnership with the Creative and Operations Departments to deliver best-in-class service to our clients.
The Associate Account Director will be responsible for maintaining strong client relationships, identifying potential account growth opportunities, and developing plans to penetrate these opportunities. You will work closely with our Creative and Operations teams to develop solutions that meet client goals and objectives.
Key Responsibilities:
- Proactively provide information to clients to assist in securing future business.
- Attend industry events, meetings, and local association meetings to provide maximum exposure for the Company and network/build relationships with targeted prospects.
- Maintain current knowledge of the Tradeshow Industry and our competitors.
- Work in partnership with all internal teams to help close new business opportunities for the company.
- Conduct meetings with clients to define client marketing goals and objectives.
- Work with creative teams to develop solutions that meet client goals in keeping with client budget parameters.
- Work with creative team, external suppliers, and production/estimator to develop accurate cost estimates. Ensure appropriate approvals are obtained prior to submission to client.
- Work with show management, vendors, and strategic partners to ensure compliance with rules/regulations, strategic focus, and timeliness. Ensure project milestones are established and measurable.
- Ensure effective client communications including documentation, project timelines, progress, and verbal discussions.
- Monitor job costs throughout the project to ensure profitability and recommend corrective measures if needed.
- Submit accurate and reliable annual sales/profit plans and monthly sales forecasts.
- Maintain open and ongoing communication with current clients; ask for and encourage feedback frequently to ensure their needs/expectations are consistently met/exceeded.
- Facilitate annual/bi-annual client reviews to ensure customer satisfaction.
- Resolve billing disputes and assist with client collections, as necessary.
- Meet with clients regularly and attend client events and shows and conduct client reviews/satisfaction surveys to ensure client satisfaction.
- Adhere to all company policies, procedures, and business ethics codes (Core Values).
Qualifications:
- 6+ years prior sales experience in agency or exhibit environment with an emphasis on new business development.
- 3+ years consultative account management experience preferably in custom product/marketing solutions, events, tradeshow, or advertising industry.
- Experience selling at the C level.
- Proven ability to drive ROI focused marketing solutions.
- Proven ability for developing value-added marketing solutions for clients.
- Strategic, solution-based problem-solving skills.
- Trade show/convention industry experience a plus.
- Experience developing targeted solicitation plans to secure key accounts.
- Strong negotiation skills.
- Strong oral and written communication skills.
- Dynamic, consultative, and influential sales communications style.
- Results oriented individual with proven sales success.
- Demonstrated proficiency in developing short-term and long-term vision and strategy to achieve targeted sales objectives in a fast-paced environment.
- Strong presentation skills.
- Ability to negotiate sales contracts.
- Effective interpersonal skills. Ability to develop outstanding relationships with clients and internal team members at all levels of the company.
- Proficient computer skills to include Microsoft Office Suite.
- Experience with Salesforce.com.
- Moderate travel required - up to 35%.
Attributes:
- Driven.
- Self-directed.
- Results driven.
- Transparent communicator.
- Adaptable.
How to measure success:
- By 30 days incumbent should understand team dynamics and perform basic job functions independently.
- By 60 days incumbent should be self-reliant on basic job functions and begin executing more complex tasks.
- By 90 days, incumbent should have ownership over specific projects.
Benefits:
- Remote Environment.
- Full Benefits Package.
- 401K Vesting Immediately.
- Psychological Safety.
- Diversity, Inclusivity and Belonging Culture.
- Employee Led Resource Groups.
- Spiro*YOU Professional Development & Learning Program.
- Employee Events.
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