Technical Documentation Specialist
1 week ago
BHS Corrugated & Robotics is seeking a skilled Technical Documentation Specialist to join our team in Hanover Park, IL. This role will be responsible for curating, publishing, editing, and creating technical documentation that supports the functions of all technicians, while also functioning as the regional system lead/owner for the BHS Knowledge Portal.
Key Responsibilities- Review and curate content submitted by regional technicians, verified by regional and/or global Subject Matter Experts (SMEs), with a focus on the technical content need to install, service, and upgrade corrugators.
- Collaborate with functional teams to develop and update current technical documentation utilized by our technician community.
- Identify opportunities to expand and enhance the quality of technical documents with optimal media.
- Consult with Training and functional teams to identify documentation gaps and resolves them with regional and headquarter content knowledge owners.
- Assist in the administration and maintenance of the training management system and associated records of course attendance and completion.
- Identify and align all relevant metadata to digital resources are directly accessible for technicians.
- Administer the Service Express content management system and own the system and functions for the region.
- Bachelor's degree in technical writing, organizational development, or another curation or data management-related field.
- Strong understanding of documentation development tools, as well as content management system administration.
- Excellent interpersonal and written communication skills are a must. Ability to successfully interact and understand technical concepts and processes.
- Project management skills and focus that assure milestones/goals are met, adhering to established timelines.
- Proficiency in guiding employees through technical products and processes.
- Ability to stand, walk, and sit at a desk for 8 hours a day as this position will require being in our offices.
- Ability to lift up to 20 pounds.
- 10 – 20% travel to BHS sites domestically as well as some international travel to our parent in Germany.
- Advanced skills in Microsoft products, like Teams and SharePoint and other potential documentation and content management resources.
- The salary range offered for this position is $70k - $80k per year.
- Medical, Dental, Vision and Insurance
- Company-Paid Life Insurance
- Company-Paid Short-Term Disability Insurance
- Company-Paid Long-Term Disability Insurance
- Generous 6% 401(k) Match
- Vacation / Paid Time Off
- Tuition Reimbursement
- Legal Assist and ID Theft
- Employee Assistance Program
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Hanover Park, Illinois, United States BHS Corrugated North America Full time{"title": "Technical Document Specialist", "description": "Job SummaryBHS Corrugated North America is seeking a skilled Technical Document Specialist to support our team in Hanover Park, IL.This role will focus on curating, publishing, and editing technical documentation to support our technicians, while also serving as the regional system lead/owner for the...
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