Operations Director

3 weeks ago


Crofton, Maryland, United States PCRK Group Full time
{"title": "Operations Director", "content": "Lead Operations with PCRK Group

As an Operations Director at PCRK Group, you will be responsible for leading teams and managing operations to drive success in professional career goals. We prioritize people and relationships, and our work is centered around mutual cooperation and nurturing well-being. Your key responsibilities will include:

  • Understanding and upholding PCRK Group and Massage Envy's Mission, Vision, and Values
  • Ensuring location performance and focus on OKR goals (Net Active Member Gain, Service Hours, Guests, and Enhancements)
  • Monitoring staffing levels and coaching underperformers in sales and service expectations
  • Ensuring licensure, training, and documentation compliance with state, federal, and franchisor regulations
  • Participating in company and Regional Developer Conference Calls and weekly Operation Director calls
  • Training team on soft skills, business acumen, and metrics for professional development
  • Facilitating customer service issue resolution and identifying systemic opportunities
  • Promoting new products, services, and initiatives
  • Managing location payroll entry and inventory
  • Reviewing payroll, inventory, and reports for errors and addressing profitability opportunities
  • Hosting monthly Performance Coaching Plans and partnering with Operations Director to address performance concerns and celebrate wins

Requirements include strong analytical, leadership, and communication skills, as well as a comprehensive understanding of Profit & Loss statements and proficiency in Microsoft Word, Excel, and PowerPoint. Compensation includes base salary, generous commissions, and bonus opportunities, along with excellent medical plans, dental and vision insurance, paid time off, and a comprehensive 401k package.

Location: Crofton S Main Chapel Way Suite 110, Gambrills, MD 21054

ROP: $50,000 - $60,000 Annually DOE + Quarterly bonus potential

*ME SPE Franchising, LLC ("ME SPE") is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC ("MEF"), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits, and compensation are set by each franchisee and vary by location.

#J-18808-Ljbffr

", "requirements": "Strong analytical, leadership, and communication skills, comprehensive understanding of Profit & Loss statements, proficiency in Microsoft Word, Excel, and PowerPoint, and a strong understanding of business operations and management principles.

Compensation includes base salary, generous commissions, and bonus opportunities, along with excellent medical plans, dental and vision insurance, paid time off, and a comprehensive 401k package.

Location: Crofton S Main Chapel Way Suite 110, Gambrills, MD 21054

ROP: $50,000 - $60,000 Annually DOE + Quarterly bonus potential

*ME SPE Franchising, LLC ("ME SPE") is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC ("MEF"), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits, and compensation are set by each franchisee and vary by location.

#J-18808-Ljbffr"}
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