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Customer Service Representative

2 months ago

Lakeland, Florida, United States Total Package Car Wash Full time
About Total Package Car Wash

We are a dynamic and customer-focused car wash company seeking high-energy team players to join our team. Our mission is to provide a safe, speedy, clean, and friendly car wash experience for every customer.

Job Summary

We are looking for a Customer Service Representative to ensure that every customer enjoys a positive experience at our car wash. As a key member of our team, you will be responsible for providing excellent customer service, maintaining a clean and safe work environment, and ensuring that our customers are satisfied with their experience.

Key Responsibilities
  • Promote a Positive Customer Experience: Promptly acknowledge and assist customers with their needs, handle customer inquiries, and present appropriate options.
  • Maintain a Clean and Safe Work Environment: Ensure that the car wash site is clean and safe for customers and employees.
  • Provide Excellent Customer Service: Provide information about our products and services, document and update customer records, and stay informed about our products and services.
  • Perform Preventive Maintenance: Perform routine maintenance on equipment to ensure that it is in good working condition.
Qualifications
  • Previous Experience: Previous experience in customer service, sales, or related fields.
  • Strong Communication Skills: Excellent communication skills, with the ability to build rapport with customers.
  • Positive Attitude: A positive and professional demeanor, with high energy and enthusiasm for working outdoors.
  • Ability to Work in a Team Environment: Ability to work effectively in a team environment, with strong prioritization and multitasking skills.
Why Work at Total Package Car Wash?
  • Competitive Compensation: Competitive compensation plan, with attractive benefits package.
  • Opportunities for Advancement: Opportunities for advancement, with a focus on employee growth and development.