Animal Care Customer Support Specialist
2 weeks ago
We are seeking a dedicated Customer Service Representative (CSR) to enhance our operations at Thomasville Animal Hospital.
The role of a CSR is crucial within our establishment, as they serve as the initial point of contact for clients, both over the phone and in person, and often leave a lasting impression.
Veterinary receptionists or CSRs should demonstrate exceptional organizational abilities, outstanding communication skills, and the capacity to maintain composure in high-pressure situations.
Empathy for animals and their owners is essential, along with an understanding of the emotional challenges faced by both patients and clients.
While a foundational knowledge of veterinary practices is advantageous, it is not mandatory. We provide comprehensive training to equip you with the necessary expertise to thrive in this field. Proficient customer service skills are a must.
Our mission is to treat our clients with the same respect and care that we would expect for ourselves, which we believe is paramount.
Key Responsibilities:
- Engaging with clients effectively
- Managing a busy telephone system
- Overseeing electronic medical records
- Organizing daily tasks efficiently
Essential Skills:
- Excellent interpersonal communication
- Ability to thrive under pressure
- Proficiency in computer and phone operations
- Professional demeanor
- Reliability and punctuality
If you are interested in advancing your career as a Customer Service Representative within our animal hospital, we encourage you to consider this opportunity.
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