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Animal Care Customer Support Specialist

2 months ago


Thomasville, Georgia, United States Thomasville Animal Hospital Full time
Position Overview

We are seeking a dedicated Customer Support Specialist to become a vital part of our team at Thomasville Animal Hospital. In this role, you will be the initial point of contact for our clients, both over the phone and in person, making your role crucial in shaping their experience with our practice.

The ideal candidate will demonstrate exceptional organizational abilities, outstanding communication skills, and the capacity to maintain composure in high-pressure situations. A genuine compassion for animals and their owners is essential, as you will be interacting with clients who may be experiencing stress related to their pets' health.

While a foundational understanding of veterinary practices is advantageous, it is not mandatory. We provide comprehensive training to equip you with the knowledge necessary to thrive in this field. Strong customer service skills are imperative.

Our mission is to treat our clients with the same respect and care that we would desire for ourselves, which we believe is of utmost importance.

Key Responsibilities:
  • Engaging with clients effectively
  • Managing a high-volume telephone system
  • Handling digital medical records
  • Organizing daily tasks efficiently
Essential Skills:
  • Excellent interpersonal communication
  • Ability to perform under pressure
  • Proficiency with computers and telecommunication devices
  • Professional demeanor
  • Reliability and punctuality

If you are interested in advancing your career as a Customer Support Specialist in the animal care sector, we encourage you to consider this opportunity.