Client Support Specialist

2 weeks ago


Thomasville, Georgia, United States Cardinal Staffing Services, Inc Full time
Job Overview

Cardinal Staffing Services is seeking a Client Support Specialist to join our team. In this role, you will provide exceptional service for a reputable insurance firm, ensuring that our clients receive professional, courteous, and accurate assistance.

Key Responsibilities:
  • Promptly responding to all incoming inquiries.
  • Addressing fundamental questions and resolving client issues by consistently applying established policies and procedures.
  • Documenting all changes to policies in writing or via audio recordings.
  • Maintaining records of all policy-related communications.
  • Assisting clients with payment processing through various methods.
  • Supporting agents with inquiries related to commissions or policies.
  • Guiding clients to the appropriate departments or personnel for specialized assistance.
  • Exhibiting empathy when assisting clients in distress.
  • Upholding a high level of professionalism and demonstrating a history of reliability in previous roles.
Qualifications:
  • Strong verbal and written communication skills, with the ability to engage effectively with both internal and external clients.
  • Proficiency in computer applications, including MS Office (Word, Excel, and Outlook).
  • Able to work under pressure, meet deadlines, and maintain a positive demeanor while delivering outstanding client service.
  • Capable of working independently and completing tasks within the framework of established guidelines and accepted practices.
  • A high school diploma or GED is required; an associate degree is preferred.

About Cardinal Staffing Services:With over 25 years of experience, Cardinal Staffing Services, Inc. is recognized as a leader in the staffing industry. Founded in 1994, we have expanded into multiple states, providing tailored staffing and recruitment solutions across diverse markets. We utilize technology, tools, and personal connections to create optimal environments for linking employers with potential employees.



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