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Retail Customer Support Specialist

2 months ago

Thomasville, Georgia, United States Variety Stores LLC Full time
Job Overview

Position Objective

To deliver exceptional customer service while maintaining product displays to boost overall customer satisfaction, sales performance, and store standards. Responsibilities may include unloading shipments, managing inventory, restocking shelves, and performing various tasks necessary to uphold the sales floor.

Key Responsibilities

1) Deliver outstanding customer service by engaging with customers in a friendly and knowledgeable manner to enhance satisfaction and drive sales.

2) Organize, price, and display merchandise in a tidy and systematic way.

3) Accurately and efficiently process sales transactions with a welcoming approach.

4) Adhere to the designated work schedule to ensure consistency in workload management.

5) Comply with all company policies and procedures to optimize customer service, sales, and overall store profitability.

6) When necessary, assist in unloading shipments, managing inventory, restocking displays, and any other tasks required to maintain the sales floor.

Additional Responsibilities

  • Assist store management as needed.

Required Qualifications and Skills

  • Basic reading and mathematical skills
  • Effective communication skills in English

Work Environment

  • Retail store setting requiring prolonged periods of standing
  • Stockroom environment with varying temperatures
  • Frequent lifting and handling of products and displays
  • Exposure to dust and extreme temperatures during shipment processing
  • Work hours may vary, including evenings and weekends
  • Occasional use of ladders may be necessary