Department Manager

4 weeks ago

Morgantown, West Virginia, United States Barnes & Noble Education, Inc. Full time
{"title": "Department Manager - Cafe Operations", "subtitle": "Join Our Cafe Team", "content": "

Barnes & Noble College is a retail partner for nearly 800 colleges and universities nationwide. We offer a unique retail environment focused on delivering essential educational content, tools, and merchandise within a dynamic retail environment on campuses of higher education. Our teams interact directly with customers to provide outstanding customer service and sell or rent books, general merchandise, and products and services for an academic community.

Job Summary

We are seeking a resourceful and driven Department Manager to lead our Cafe team. As a key member of our management team, you will be responsible for managing daily cafe operations, leading and training team members, and ensuring exceptional customer service. You will be a subject matter expert for your department and remain knowledgeable of other operational areas to provide outstanding customer service throughout the store.

Responsibilities
  • Manage daily cafe operations, including preparing food and drinks, and ensuring the availability, freshness, and quality of products.
  • Lead and train team members to provide exceptional customer service and drive sales and promotions.
  • Enforce safe food handling and loss prevention practices, and ensure the cleanliness and maintenance of the cafe.
  • Assign work and provide focused direction to team members to ensure the set up and restocking of displays, wrapping, labeling, dating, and rotating food items for sale.
  • Resolve customer issues and complaints, and escalate to senior management when necessary.
  • Manage inventory, stock, and rotation of perishable items, and operate equipment, troubleshoot breakdowns, and maintain supplies and perform preventive maintenance.
  • Replenish customer service stations, order/receive supplies or products, and take out trash.
  • Assist with processing sales transactions and/or training team members to complete transactions.
  • Conduct regular meetings with team to provide feedback on sales and upcoming promotions.
Requirements
  • 2+ years' experience in a retail service setting as a manager or a graduate of the Best Seller Program.
  • High school diploma/GED required.
  • Previous food handling experience preferred.
  • High-energy, friendly personality, with strong communication skills to interact with a variety of people.
  • Outstanding customer service skills to match customers to products that meet their needs.
  • Basic reading, writing, and accounting skills required.
  • Excellent customer service and communication skills needed.
  • Strong interpersonal, communication, and problem-solving skills.
  • Ability to work a flexible schedule including evenings, weekends, and holidays.
What We Offer

Barnes & Noble College is an Equal Employment Opportunity and Affirmative Action Employer committed to diversity in the workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.

"}

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