Onsite Implementation Specialist

1 month ago


Miami, Florida, United States SpotOn: Corporate Full time
Job Title: Onsite Implementation Specialist

At SpotOn, we're revolutionizing the way restaurants and small businesses operate with our cutting-edge payment and software technology.

As an Onsite Implementation Specialist, you'll play a crucial role in ensuring a seamless installation and training experience for our clients.

Key Responsibilities:
  • Coordinate and perform physical installations of Restaurant POS systems
  • Train staff and managers on the use of the product and related materials
  • Upsell other pieces of our product suite that may benefit the owners in running their business
  • Install hardware, including workstations, pin pads, printers, cash drawers, switches, and other devices
  • Configure router/firewall, patch cables, and cable management
  • Provide onsite training and live support
  • Assist with menu/system functionality changes and reporting training
  • Follow up with merchants to ensure a successful transition
Qualifications:
  • 2+ years of experience with POS implementation, performing installations, or working in restaurants
  • Experience working in a wide variety of restaurant types is preferred
  • Knowledge of travel booking platforms and basic financial accounting
  • Excellent written and verbal English communication skills
  • Ability to interact with and coach a wide variety of stakeholders
Benefits:
  • Competitive benefits package, including medical, dental, and vision insurance
  • 401k with company match and RSUs
  • Paid vacation, 10 company holidays, sick time, and volunteer time off
  • Employee Resource Groups to build community and inclusion at work
  • Monthly cell phone and internet stipend
  • Tuition reimbursement for up to $2,000 per calendar year
Compensation:

Our base pay ranges from $20-$27/hour for this position. Offers will be reflective of the candidate's location and experience.



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