Onsite Implementation Specialist
1 month ago
At SpotOn, we're revolutionizing the way restaurants and small businesses operate with our cutting-edge payment and software technology.
As an Onsite Implementation Specialist, you'll play a crucial role in ensuring a seamless installation and training experience for our clients.
Key Responsibilities:- Coordinate and perform physical installations of Restaurant POS systems
- Train staff and managers on the use of the product and related materials
- Upsell other pieces of our product suite that may benefit the owners in running their business
- Install hardware, including workstations, pin pads, printers, cash drawers, switches, and other devices
- Configure router/firewall, patch cables, and cable management
- Provide onsite training and live support
- Assist with menu/system functionality changes and reporting training
- Follow up with merchants to ensure a successful transition
- 2+ years of experience with POS implementation, performing installations, or working in restaurants
- Experience working in a wide variety of restaurant types is preferred
- Knowledge of travel booking platforms and basic financial accounting
- Excellent written and verbal English communication skills
- Ability to interact with and coach a wide variety of stakeholders
- Competitive benefits package, including medical, dental, and vision insurance
- 401k with company match and RSUs
- Paid vacation, 10 company holidays, sick time, and volunteer time off
- Employee Resource Groups to build community and inclusion at work
- Monthly cell phone and internet stipend
- Tuition reimbursement for up to $2,000 per calendar year
Our base pay ranges from $20-$27/hour for this position. Offers will be reflective of the candidate's location and experience.
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