Customer Support Associate/Account Manager

4 days ago


Bethlehem, Pennsylvania, United States Smart Warehousing Full time
Job Summary

We are seeking a highly skilled and motivated Customer Support Associate/Account Manager to join our team at Smart Warehousing. As a key member of our operations team, you will be responsible for providing exceptional customer service and operational support to our customers at the warehouse level.

Key Responsibilities
  • Serve as the first point of contact for our customers at the warehouse level, providing high-level customer service and operational support.
  • Maintain open lines of communication with customers, staying engaged with their business products and needs.
  • Research shipment tracking requests and provide feedback, including resolution of misplaced orders and/or shipments.
  • Internally communicate with business development, sales, integrations, and other internal workstreams as needed.
  • Work closely with the internal IT department to support resolving customer issues.
  • Assist with operational procedures, including sorting, loading/unloading activities, shipment processing and documentation, manifesting, packaging, and sending shipment status information.
  • Review and administer the order process within the warehouse.
  • Key data into our proprietary system (SWIMS) and maintain order and customer data as directed.
  • Engage the Process Compliance Team for assistance and guidance in dealing with complex or escalated issues.
Requirements
  • High school diploma or GED equivalent.
  • 1+ years of experience in a customer service-related position.
  • Intermediate level of proficiency with Microsoft Office, Word, Excel, Power Point, and technology in general.
  • Strong oral and written communication, problem-solving, and interpersonal skills.
  • A creative and innovative thinker to bring successful resolution to customer issues.
Why Join Smart Warehousing?

We offer a wide range of employee benefits, including competitive compensation packages, a 401K plan with company match, medical, dental, and vision healthcare plans, parental leave, professional growth opportunities, and more.



  • Bethlehem, Pennsylvania, United States Sequential Technology International Full time

    Job Title: Customer Support SpecialistAbout UsAt Sequential Technology International, we pride ourselves on being a leading global outsourcing firm committed to providing outstanding customer support through our talented team and innovative technology solutions. Our dedication to diversity, equity, and inclusion distinguishes us as a socially responsible...

  • Accounting Manager

    2 weeks ago


    Bethlehem, Pennsylvania, United States Jobot Full time

    Position Title:Financial AccountantCompany Overview:At Jobot, we are dedicated to creating innovative solutions that improve the way people interact with technology. Our mission is to develop products that foster healthier and more efficient user experiences.Benefits of Joining Our Team: Attractive salary structure Extensive benefits package Supportive...


  • Bethlehem, Pennsylvania, United States Jobot Full time

    Job Title:Financial AccountantAbout Us:At Jobot, we are dedicated to creating innovative solutions that improve the relationship between people and technology. Our mission is to deliver products that foster healthier and more efficient user experiences.Why Join Us? Attractive compensation package Extensive benefits offerings Supportive workplace cultureKey...


  • Bethlehem, Pennsylvania, United States TJ Maxx Full time

    About the RoleWe are seeking a highly motivated and experienced Customer Experience Supervisor to join our team at TJ Maxx. As a key member of our store operations team, you will be responsible for promoting an exceptional customer experience, leading a team of Associates, and maintaining a clean and organized store.Key ResponsibilitiesCustomer Experience:...


  • Bethlehem, Pennsylvania, United States Elwood Staffing Full time

    Position Overview:Elwood Staffing is seeking a dedicated Customer Service Representative for a dynamic warehouse environment. This role is focused on providing exceptional support to clients and ensuring smooth operations within the logistics sector.Key Responsibilities:- Engage with customers to address inquiries and resolve issues effectively.- Collaborate...


  • Bethlehem, Pennsylvania, United States GEODIS Group Full time

    Position Title: Customer Support RepresentativeJob Category: OperationsOverview:GEODIS Group stands as a premier global Supply Chain Operator, dedicated to fostering a multitude of career pathways. As a member of the GEODIS team, you will engage directly with a diverse array of products from numerous clients across various sectors, including retail,...


  • Bethlehem, Pennsylvania, United States Michael Page Full time

    Opportunity for a Financial LeaderMichael Page is seeking a highly skilled Cost Accounting Manager to join our client's team. This is an excellent opportunity for an individual looking to take on a challenging role in a growing, global firm.About Our ClientOur client is a leading global provider of solutions for various industries. They are recognized for...


  • Bethlehem, Pennsylvania, United States Elwood Staffing Full time

    Elwood Staffing OpportunityThis is a temp to hire position for a 2nd shift Customer Service Representative at a warehouse in Bethlehem, PA. As a member of our team, you will be responsible for providing excellent customer service to our clients.What's in it for you?Elwood Staffing associates are eligible for comprehensive benefits.Opportunity to work with a...


  • Bethlehem, Pennsylvania, United States UGI Utilities Full time

    Job OverviewAs a vital member of the UGI Utilities team, the Sales Coordinator I will provide essential administrative assistance to the Bethlehem Field and ISG Sales divisions. Your role will be pivotal in ensuring smooth operations and exceptional service delivery to our clients.Key Responsibilities- Coordinate new construction service installation orders...


  • Bethlehem, Pennsylvania, United States Eversource Energy Full time

    Job SummaryEversource Energy is seeking a highly skilled professional to fill the role of Account Manager, Natural Gas Industry. This position will provide a coordinated point of contact for all customer issues related to gas distribution services, improving customer satisfaction, and contributing to the company's business objectives.Key...


  • Bethlehem, Pennsylvania, United States Seltzer Group Partners Full time

    About UsSeltzer Group Partners is a leading insurance provider dedicated to delivering exceptional risk-management solutions and thought leadership to businesses and individuals.We strive to change the way our clients view insurance and manage risk, enabling us to deliver the highest-quality coverage that protects what they value most.Job SummaryWe are...


  • Bethlehem, Pennsylvania, United States Reeb Millwork Full time

    Customer Support Specialist 2 - Inside Sales AssistanceJob Category: Customer ServiceRequisition Number: CUSTO001823Job OverviewKey ResponsibilitiesTo excel in this role, an individual must effectively carry out each essential duty. Reasonable accommodations may be provided to enable qualified individuals with disabilities to perform the essential...


  • Bethlehem, Pennsylvania, United States American Automobile Association Full time

    Position: Retail Service SpecialistWe are seeking a dedicated individual who excels in a sales and service atmosphere, with a focus on cross-selling and upselling various offerings. This role presents an exciting opportunity within our branch network, perfect for those who enjoy collaborating in a team-oriented environment with AAA members.Key...


  • Bethlehem, Pennsylvania, United States metrica Interior, Inc. Full time

    About UsAt metrica Interior, Inc., we pride ourselves on delivering exceptional results through our unparalleled delivery service and international portfolio of projects. Our German roots and passion for expert craftsmanship and project management drive us to maintain impeccable attention to detail, producing unparalleled quality in luxury residential...


  • Bethlehem, Pennsylvania, United States UGI Utilities Full time

    Job OverviewRequisition Number: 24350At UGI Utilities, Inc., we are dedicated to delivering a comprehensive range of energy solutions to our clients while ensuring safety and affordability.As our energy demands change, UGI remains committed to providing dependable service that offers warmth and comfort to our 750,000 customers across 45 counties in...


  • Bethlehem, Pennsylvania, United States Guardian Life Insurance Company Full time

    Role Overview:As a Senior Customer Support Specialist, you will oversee the comprehensive investigation, resolution, and response to all client inquiries. Your expertise will be crucial in ensuring customer satisfaction and fostering loyalty.Key Responsibilities:1. Develop and sustain robust relationships with designated clients and brokers.2. Deliver...

  • Warehouse Associate

    1 week ago


    Bethlehem, Pennsylvania, United States PeopleShare Full time

    Job SummaryWe are seeking a skilled Warehouse Associate to join our team at PeopleShare. As a Warehouse Associate, you will be responsible for breaking down pallets, re-sticking products, and palletizing products in a fast-paced warehouse environment.Key ResponsibilitiesBreak down pallets and re-stick productsPalletize products in a safe and efficient...

  • Warehouse Associate

    7 days ago


    Bethlehem, Pennsylvania, United States PeopleShare Full time

    Job SummaryWe are seeking a skilled Warehouse Associate to join our team at PeopleShare. As a Warehouse Associate, you will be responsible for breaking down pallets, re-sticking products, and palletizing products in a fast-paced warehouse environment.Key ResponsibilitiesBreak down pallets and re-sticker productsPalletize products in a safe and efficient...


  • Bethlehem, Pennsylvania, United States Jobot Full time

    Job Title:Financial AccountantAbout Jobot:At Jobot, we are dedicated to creating innovative solutions that enhance the relationship between people and technology. Our focus is on developing products that foster healthier and more efficient user experiences.Why Work with Us? Attractive compensation package Extensive benefits offerings Supportive workplace...


  • Bethlehem, Pennsylvania, United States Core BTS Full time

    Job SummaryCore BTS is seeking a highly skilled Technical Support Specialist to join our IT team. As a Technical Support Specialist, you will play a crucial role in supporting the Windows Server 11 upgrade project and providing day-to-day technical assistance to end users.Key ResponsibilitiesWindows Server 11 Upgrade Support:Assist in the planning, testing,...