Customer Support Associate/Account Manager
4 days ago
We are seeking a highly skilled and motivated Customer Support Associate/Account Manager to join our team at Smart Warehousing. As a key member of our operations team, you will be responsible for providing exceptional customer service and operational support to our customers at the warehouse level.
Key Responsibilities- Serve as the first point of contact for our customers at the warehouse level, providing high-level customer service and operational support.
- Maintain open lines of communication with customers, staying engaged with their business products and needs.
- Research shipment tracking requests and provide feedback, including resolution of misplaced orders and/or shipments.
- Internally communicate with business development, sales, integrations, and other internal workstreams as needed.
- Work closely with the internal IT department to support resolving customer issues.
- Assist with operational procedures, including sorting, loading/unloading activities, shipment processing and documentation, manifesting, packaging, and sending shipment status information.
- Review and administer the order process within the warehouse.
- Key data into our proprietary system (SWIMS) and maintain order and customer data as directed.
- Engage the Process Compliance Team for assistance and guidance in dealing with complex or escalated issues.
- High school diploma or GED equivalent.
- 1+ years of experience in a customer service-related position.
- Intermediate level of proficiency with Microsoft Office, Word, Excel, Power Point, and technology in general.
- Strong oral and written communication, problem-solving, and interpersonal skills.
- A creative and innovative thinker to bring successful resolution to customer issues.
We offer a wide range of employee benefits, including competitive compensation packages, a 401K plan with company match, medical, dental, and vision healthcare plans, parental leave, professional growth opportunities, and more.
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