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Technical Support Specialist

2 months ago

Bethlehem, Pennsylvania, United States Core BTS Full time
Job Summary

Core BTS is seeking a highly skilled Technical Support Specialist to join our IT team. As a Technical Support Specialist, you will play a crucial role in supporting the Windows Server 11 upgrade project and providing day-to-day technical assistance to end users.

Key Responsibilities
  • Windows Server 11 Upgrade Support:
    • Assist in the planning, testing, and execution of the Windows Server 11 upgrade.
    • Provide hands-on support during the upgrade process, including troubleshooting and resolving any issues that arise.
    • Work with senior IT staff to ensure the smooth transition of systems and applications to Windows Server 11.
    • Document procedures and create user guides for post-upgrade tasks.
  • General IT Support:
    • Serve as the first point of contact for users seeking technical assistance.
    • Diagnose and troubleshoot hardware and software issues on desktops, laptops, and mobile devices.
    • Assist users with the installation, configuration, and troubleshooting of software applications and operating systems.
    • Perform routine maintenance tasks such as updates, backups, and system monitoring.
    • Manage user accounts, permissions, and access rights in Windows Server environments.
    • Escalate complex issues to higher-level IT support or specialized teams as necessary.
    • Maintain detailed records of support requests and resolutions using the help desk ticketing system.
Requirements
  • Education & Experience:
    • Associate's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
    • Minimum of 1 years of experience in a help desk or technical support role, with specific experience in Windows Server environments.
  • Technical Skills:
    • Knowledge of Windows Server 11 and Windows 10/11.
    • Proficiency in troubleshooting issues with desktops, laptops, and peripherals.
    • Experience with remote support tools and help desk ticketing systems.
    • Basic understanding of IT security practices and data protection.
  • Soft Skills:
    • Excellent communication skills, with the ability to explain technical issues in non-technical terms.
    • Strong problem-solving abilities and attention to detail.
    • Ability to work independently as well as part of a team.
    • Customer-focused mindset with a commitment to providing high-quality service.