Customer Success Manager
5 days ago
At Kuraray America, Inc., we are seeking a highly skilled Customer Success Manager to join our team. As a key member of our organization, you will be responsible for building and maintaining strong relationships with our customers, ensuring their satisfaction and driving long-term growth.
Key Responsibilities:- Develop and execute account plans to drive revenue growth and customer satisfaction
- Collaborate with cross-functional teams to improve the customer experience
- Identify and pursue new business opportunities with existing customers
- Negotiate service and product terms with customers
- Provide exceptional customer service and support
- Bachelor's degree or equivalent relevant experience
- 5+ years of experience in account management or customer success
- Strong understanding of business, financials, and market trends
- Excellent communication, organization, and presentation skills
- Ability to manage multiple accounts and prioritize tasks effectively
- Salesforce experience
- Microsoft Office proficiency
This is a full-time position that requires occasional travel (approximately 25% of the time) for company meetings.
The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job.
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Customer Success Manager
3 weeks ago
Madison, Wisconsin, United States Rentable Full timeJob Title: Manager, Customer SuccessWe're seeking a highly skilled and experienced Manager, Customer Success to join our team at Rentable. As a key member of our customer-facing team, you will play a pivotal role in driving a seamless experience for our customers and the Customer Success team.Key Responsibilities:Coach and develop the Customer Success team...
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Senior Customer Success Manager
1 week ago
Madison, Wisconsin, United States Findhelp, A Public Benefit Corporation Full timeAbout the RoleWe're seeking a highly skilled Senior Customer Success Manager to join our team at Findhelp, A Public Benefit Corporation. As a key member of our customer success team, you will be responsible for building and maintaining strong relationships with our clients, driving product adoption, and ensuring their success with our...
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Enterprise Customer Success Manager
2 weeks ago
Madison, Wisconsin, United States Rentable Full timeJob Title: Enterprise Customer Success ManagerWe're seeking a highly skilled Enterprise Customer Success Manager to join our team at Rentable. As a key member of our customer success organization, you will play a pivotal role in driving customer relationships that promote growth and retention.Key Responsibilities:Proactively manage a portfolio of Enterprise...
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Customer Success Associate
4 days ago
Madison, Wisconsin, United States Wolters Kluwer Full timeCustomer Success AssociateWe are seeking a dynamic and results-driven Customer Success Associate to join our growing teams across the country. As a global leader in professional information services, Wolters Kluwer provides trusted knowledge and advanced technology to professionals in the legal, business, tax, accounting, finance, audit, risk, compliance,...
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Customer Success Representative
1 week ago
Madison, Wisconsin, United States IVO Systems - Construction Operations Software Full timeAbout the RoleWe are seeking an exceptional Customer Success Representative to join our growing team at IVO Systems, Inc. This is a salary position with commissions for upselling current customers and you will work directly with our two co-founders.Key ResponsibilitiesConduct end-to-end implementation of IVO's construction operations software platform for...
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Executive Director of Customer Success
4 weeks ago
Madison, Wisconsin, United States Lumen Technologies Full time{"title": "Vice President Customer Success", "description": "Customer Success Leadership OpportunityLumen Technologies is seeking a seasoned leader to drive customer success across our Enterprise Central region. As Vice President of Customer Success, you will lead a team of dedicated professionals responsible for protecting, nurturing, and growing key...
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Client Success Specialist
2 weeks ago
Madison, Wisconsin, United States Understory, Inc. Full timeUnlock Your Potential as a Client Success Representative at UnderstoryAre you a seasoned professional with a passion for building lasting relationships and driving business growth? Do you thrive in fast-paced environments where every interaction matters? If so, we invite you to join our team at Understory as a Client Success Representative.About the RoleAs a...
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Customer Service Manager
4 weeks ago
Madison, Wisconsin, United States SpartanNash Full timeJob SummaryThis role is responsible for providing exceptional customer service and maintaining a high standard of front-end operations in the store. The successful candidate will supervise and direct all front-end activities, ensuring that the work shifts contribute to the financial best interests of the store.Key ResponsibilitiesCustomer Service: Provide...
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Customer Experience Manager
2 weeks ago
Madison, Wisconsin, United States Placon Corporation Full timeJob OverviewPlacon Corporation is seeking a highly skilled Customer Experience Manager to lead our Customer Service Department in achieving exceptional service levels. This role requires a strong understanding of customer needs and a passion for delivering outstanding experiences.Key ResponsibilitiesDevelop and implement strategies to enhance customer...
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Customer Service Manager
4 weeks ago
Madison, Wisconsin, United States Metcalfe's Market Full timeJob SummaryWe are seeking a highly skilled and experienced Customer Service Lead to join our team at Metcalfe's Market. As a key member of our front-end operations team, you will be responsible for providing exceptional customer service, supervising and directing front-end activities, and ensuring that our store's front-end operations contribute to the...
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Customer Service Operations Manager
3 weeks ago
Madison, Wisconsin, United States Great Wolf Lodge Full timeJob Summary:The Customer Service and Social Operations Analyst plays a critical role in managing the customer service function across various channels, including phone, offline, chat, and social media via BPOs. This individual oversees the team, develops engagement strategies, and ensures prompt resolution of inquiries.Key Responsibilities:Align revenue...
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Customer Service Operations Manager
1 week ago
Madison, Wisconsin, United States Great Wolf Lodge Full timeJob Summary:The Customer Service and Social Operations Analyst is a key role at Great Wolf Lodge, responsible for managing the customer service function across various channels, including phone, offline, chat, and social media via BPOs. This individual will oversee the team, develop engagement strategies, and ensure prompt resolution of inquiries.Key...
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Customer Service Operations Manager
2 weeks ago
Madison, Wisconsin, United States Great Wolf Lodge Full timeJob Summary:The Customer Service and Social Operations Analyst is responsible for managing the customer service function across various channels, including phone, offline, chat, and social media via Business Process Outsourcing (BPO) partners. This role involves overseeing the team, developing engagement strategies, and ensuring prompt resolution of customer...
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Customer Experience Strategist
3 weeks ago
Madison, Wisconsin, United States VirtualVocations Full timeCustomer Enablement Manager **About the Role** VirtualVocations is seeking a Customer Enablement Manager to drive customer satisfaction and platform adoption through onboarding and support. This role is critical in ensuring our customers get the most out of our platform. **Key Responsibilities:** * Develop and execute onboarding and training programs to...
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Customer Support Specialist
4 weeks ago
Madison, Wisconsin, United States SchoolInfoApp Full timeAbout the RoleSchoolInfoApp is seeking a highly skilled and customer-focused Technical Support Representative to join our growing Customer Onboarding Team. As a key member of our support team, you will play a pivotal role in delivering exceptional customer experiences and ensuring the successful onboarding of our clients.Key ResponsibilitiesProvide timely...
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Director of Customer Experience Strategy
3 weeks ago
Madison, Wisconsin, United States VirtualVocations Full timeVirtualVocations is seeking a seasoned professional to lead the aggregation and analysis of customer and partner insights. The ideal candidate will develop and execute strategic initiatives to enhance customer and partner experiences across the organization. Key responsibilities include leading change management strategies to support complex programs...
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Customer Service Coordinator
2 weeks ago
Madison, Wisconsin, United States Tim O'Brien Homes Full timeCustomer Care Administrative CoordinatorThis role is responsible for delivering exceptional customer service to Tim O'Brien Homes customers. The successful candidate will provide administrative support to our Customer Service Specialists and Production Team Members, ensuring a seamless experience for our clients.Key Responsibilities:Coordinate customer...
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Customer Service Coordinator
21 hours ago
Madison, Wisconsin, United States Tim O'Brien Homes Full timeCustomer Care Administrative CoordinatorThis role is responsible for delivering exceptional customer service to Tim O'Brien Homes customers. The successful candidate will provide administrative support to our Customer Service Specialists and Production Team Members, ensuring a seamless experience for our clients.Key ResponsibilitiesCoordinate customer...
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Customer Service Representative
1 week ago
Madison, Wisconsin, United States Hertz Full timeJob Title: Customer Service AssociateThe Customer Service Associate plays a vital role in delivering exceptional customer experiences that drive satisfaction and retention. As a key member of our team, you will be responsible for providing first-class service to our customers, resolving issues promptly, and ensuring a seamless experience at our locations.Key...
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Assistant Manager
4 weeks ago
Madison, Wisconsin, United States Foot Locker Full timeAbout the RoleWe are seeking a highly motivated and experienced Assistant Manager to join our team at Foot Locker. As a key member of our store leadership team, you will be responsible for driving sales, delivering exceptional customer service, and leading a high-performing team of sales associates.Key ResponsibilitiesLead by Example: Demonstrate exceptional...