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Branch Manager

2 months ago

Charlotte, North Carolina, United States ARC Document Solutions Full time
{"title": "General Manager", "description": "Job Summary

We are seeking a highly skilled and experienced General Manager to lead our division to success. As a key member of our team, you will be responsible for directing our operations to deliver exceptional quality and service to our customers.

Key Responsibilities
  • Hire, train, and evaluate personnel to ensure a high-performing team.
  • Maintain personnel and equipment readiness to deliver a quality product.
  • Ensure a high level of branch organization at all times.
  • Respond to clients in a professional and ethical business manner.
  • Effectively promote ARC products and services.
  • Assist with quoting equipment, supplies, and services.
  • Fiscal and operational responsibility for daily branch operations.
  • Manage branch activities within agreed budgets and timescales.
  • Plan and direct production activities and establish production priorities.
  • Maintain appropriate inventory controls.
  • Work effectively with internal and external customers.
  • Manage cash sales reporting and submissions.
  • Manage the branch within company policies and standards.
  • Develop tools to accurately track errors and deadline compliance.
  • Review service, supply service, rental, and warranty agreements to maintain maximum profit efficiency.
  • QC outgoing orders. Monitor orders-in, operators, quality control, final check, and orders-out.
  • Monitor equipment and supplies.
  • Submit all branch reporting on time.
  • Maintain a professional, quality work environment at all times.
  • Troubleshoot and resolve problematic orders and customer complaints.
Requirements
  • Experience managing production using equipment, processes, and procedures in multiple locations.
  • Ability to assess/troubleshoot customer orders and associated issues.
  • Excellent customer service and employee management skills.
  • Strong competency with Word, Excel, PowerPoint, and other proprietary software.
  • Ability to multi-task while maintaining quality and accuracy.
  • Friendly personality and good attitude.
  • Flexibility to work overtime when needed.
  • Strong comprehension of small format, large format, and color production equipment is highly desired.
About ARC Document Solutions

ARC Document Solutions, Inc. provides technology and services to businesses of all types, with a focus on the architectural, engineering, and construction industry. We are a publicly traded company on the NYSE and offer comprehensive employee benefits, including medical, dental, vision, and life insurance, as well as a 401-K Plan with company-matching.

We are committed to providing our employees with a culture of caring and a management team that supports their success. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.

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