Front Desk Agent
1 week ago
We are seeking a highly motivated and customer-focused Front Desk Agent to join our team at Auro Hotels. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service, handling guest inquiries, and resolving any issues that may arise.
Key Responsibilities:
- Provide exceptional customer service to guests, responding to their inquiries and resolving any issues in a timely and professional manner.
- Check guests in and out, handling room assignments, key cards, and other related tasks.
- Handle guest complaints and resolve issues in a fair and professional manner.
- Maintain accurate records of guest interactions, including check-in and check-out times, room assignments, and any issues that may arise.
- Work effectively with other hotel staff to ensure seamless guest experiences.
Requirements:
- High school diploma or equivalent required.
- Previous experience as a Front Desk Agent or in a customer service role preferred.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a fast-paced environment.
- Ability to maintain confidentiality and handle sensitive information.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- A chance to work with a team of dedicated and passionate professionals.
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