Customer Service Delivery Specialist

2 days ago


Alexandria, Virginia, United States Primo Water Full time
About the Role:

We are looking for a Customer Service Delivery Specialist to join our team in Alexandria, VA. As a key member of our delivery team, you will be responsible for providing exceptional customer service and ensuring timely deliveries to our customers. The ideal candidate will have a strong background in customer service, excellent communication skills, and the ability to work independently with minimal supervision.

Key Responsibilities:

  • Provide exceptional customer service and ensure timely deliveries
  • Safely operate a commercial vehicle and perform regular vehicle inspections
  • Efficiently manage customer bases within established routes, averaging 50+ stops per day
  • Use application-based handheld systems to key transactions and manage customer data
  • Manage inventory and balance daily route activities
  • Complete service calls and resolve customer issues to develop relationships
  • Protect company assets, including collecting equipment and customer payments

Requirements:

  • Must be 21 years of age or older
  • Hold a valid CDL Class B license
  • Ability to adhere to Primo Water's Motor Vehicle Policy
  • Meet ongoing federal DOT physical requirements and testing
  • Basic computer/data entry skills and math abilities
  • Customer service and sales experience preferred
  • Ability to safely lift bottles and equipment weighing up to 60 lbs
  • Ability to climb stairs
  • Some traveling required based on company needs

Estimated Salary: $62,000 annually ($26.00 per hour + paid overtime during the training period)



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