Customer Service Coordinator

6 days ago


Alexandria, Virginia, United States TEKsystems Full time
Job Overview

This role is ideal for individuals who are passionate about delivering exceptional customer service and possess strong communication skills.

The Patient Service Specialist will be responsible for managing front desk operations, patient registration, scheduling follow-up appointments, and providing general customer service to patients.

The successful candidate will have excellent multitasking skills, as they will need to balance phone calls, computer work, and patient interactions simultaneously.

Key Responsibilities
  • Manage front desk operations, ensuring a smooth and efficient check-in/check-out process
  • Process patient registration, schedule follow-up appointments, and maintain accurate records
  • Provide exceptional customer service to patients, responding to their inquiries and addressing their concerns
  • Answer phone calls, handle patient communications, and manage multiple tasks simultaneously
Requirements
  • Bachelor's degree in a related field or equivalent experience
  • 2+ years of experience in customer-facing roles, preferably in a healthcare setting
  • Excellent communication, organizational, and time management skills
  • Able to work effectively in a fast-paced environment
Benefits
  • Competitive salary: $17.00 - $18.00 per hour
  • Comprehensive benefits package, including medical, dental, and vision coverage
  • 401(k) retirement plan with company match
  • Opportunities for professional growth and development
About TEKsystems

We're a leading provider of technology services and talent solutions, helping clients drive business transformation and innovation.

As a Patient Service Specialist, you will be part of a dynamic team that values excellence, collaboration, and customer satisfaction.



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