Customer Service Liaison
3 days ago
About Us:
">The United States Senate Federal Credit Union is a trusted financial partner serving the United States Senate community. Our team of experienced professionals is dedicated to delivering exceptional service and support to our members, helping them achieve their financial goals.
">Job Summary:
">We are seeking a Member Experience Specialist to join our call center team. As a key member of our team, you will be responsible for providing exceptional member service, answering questions, and resolving issues in a timely and professional manner.
">Responsibilities:
">- ">
Represent the credit union in a courteous, engaging, and professional manner, providing excellent member service to both members and internal teammates.
">">Navigate through multiple computer applications and screens while simultaneously engaging with members either in person or by phone.
">">Conduct consultative interviews and actively listen to assess member's financial needs, identifying products and services appropriate to their situation.
">">Process member electronic transaction requests, respond to member inquiries regarding account errors, discrepancies, or other concerns, and provide solutions for immediate situations as well as to prevent possible recurrence.
">">
Requirements:
">To be successful in this role, you will need:
">- ">
A Bachelor's degree or High school diploma/equivalent and 1-year general work experience in a call center or customer service-based environment.
">">Knowledge of PC applications, including word and excel, good organizational skills, the ability to multi-task, and attention to detail.
">">Excellent interpersonal skills, the ability to communicate through multiple channels, and the ability to listen to member needs and advise appropriate credit union products and services.
">">
Benefits:
">We offer a competitive salary of $55,000 - $75,000 per year, depending on experience, plus a range of benefits, including medical, dental, and vision insurance, retirement plan, and paid time off.
">Equal Opportunity Employer:
">The United States Senate Federal Credit Union is an Equal Opportunity Employer. We welcome applications from diverse candidates and are committed to creating an inclusive and respectful work environment.
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